Unable to setup Boot Camp Windows 8 - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

L

LeeFarrand

Bit poster
Hi,

I purchased Parallels 8 a few days ago and I've been trying in vain to setup my Boot Camp partition in Parallels. I've installed Windows 8 onto my Boot Camp partition, and whenever Parallels gets to the 'Upgrading Boot Camp Parition' step, it appears to be booting Windows but then I get a (pale) blue screen that says:

'Your PC ran into a problem and needs to restart...
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (winhv.sys)':

It then goes into an infinite loop of repairing, crashing, repairing etc. and never boots into Windows.

I've set up another virtual machine (Windows 7) using a virtual disk, so Parallels itself is working fine, it's just booting my Windows 8 Boot Camp partition that's the issue.

I see from the forum that people had a similar issue trying to install the release preview and that an update to Parallels was distributed that fixed the problem. As far as I can see, I'm running the latest build (Build 8.0.18100 (Revision 795512; August 30, 2012)).

I'm running on a MacBook Pro Retina, here are the specs:

2.6 GHz Intel Core i7
16 GB 1600 MHz DDR3
NVIDIA GeForce GT 650M 1024 MB
OS X 10.8.1 (12B19)

Any ideas?
 
Hey LeeFerrand, I can´t tell you what the exact problem is. But I got just the same blue screen trying to set up a Vista Boot Camp VM. Nearly tried it for 2 days. What helped me in the end was deleting the Boot Camp VM and starting all over again. It works just fine now. Finished just a few minutes ago. So perhaps this helps you too.
 
Thanks for the tip Wolfgang. I tried as you suggested, but it didn't work and I ran into the same issue.

Not being able to boot my Boot Camp partition is frustrating, even more so given that others appear to be able to get it working.

The reply I got from Parallels tech support was that they don't support Windows 8 as it hasn't been released yet, which again is frustrating as it has been RTM'd and is available on MSDN.
 
Hey Lee,

We'll need Windows memory dump from that blue screen to see what happened. Check you Private Messages for instructions.

PS. Can you also PM me or post here your unfortunate support ticket id?
 
Hi serv, thanks for your help. The support ticket number was 1464688. I had a look inside the .pvmem file for memory.dmp but I couldn't see it. The only *.dmp files in there were 2012-09-09-142948.dmp and monitor.dmp. I'll try booting into Windows directly to see if the memory.dmp file is in the Windows or Windows\system32 directories.
 
Lee,

I can't find your problem report ID in the ticket, please submit one via Parallels Help menu and post it here or reply to support response. Problem report contains a lot of important information about you VM: configuration, logs and such. However, memory.dmp will still be necessary.
 
Hi. I've uploaded memory.dmp to the FTP site you provided and I've also uploaded a problem report. The report ID is 17906058.
 
Lee,

Thanks, I've passed your dump for investigation. In the meantime, can you try adding a second vCPU to that VM and see if it makes any difference? Also if you have installed Hyper-V in that Windows 8, try uninstalling it.
 
Last edited:
I originally had the number of CPUs set as 4, however I went back to basics to see if it would help and it didn't. I tried one CPU and many CPUs to no avail.
 
I uninstalled Hyper-V and I was able to complete the Bootcamp setup successfully, so it looks like there is some incompatibility between Parallels and Hyper-V.

Any idea if this is going to be resolved?
 
I hate to resurrect an old thread, especially with my first post, but this describes (nearly) my exact situation. My Boot Camp VM in Parallels used to work fine, then I got a couple "corrupt or unreadable" errors when trying to move files, and now when I boot into Boot Camp, I get one of the three following scenarios on boot:
1. the bluescreen with that exact message above "Your PC ran into a problem and needs to restart... SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (winhv.sys)"
2. it attempts to repair and (eventually) fails, even when I configure it to boot from an ISO of the installation media
3. it looks like it's booting just fine, then goes to a black screen

I can't figure out what causes which. I never personally installed Hyper-V but I did inherit this machine from another developer, it might possibly be there, but I don't know how I'd uninstall it without being able to boot into my Win8.
 
You must log in or register to reply here.
Back
Top