Unable to start virtual machine

I

ITV2

Bit poster
I have a new user who was experiencing an error "The configuration file you specified is invalid". This is after installing the app and logging into our Business Edition account and attempting to start a new VM.

We've updated the app to 19 something and are now getting this error when starting a new VM.
We've reboot the mac as well as removed several VM's and created new ones.

screenshot-2024-06-02-at-12-38-28-png.22424
 

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ITV2 said:
I have a new user who was experiencing an error "The configuration file you specified is invalid". This is after installing the app and logging into our Business Edition account and attempting to start a new VM.

We've updated the app to 19 something and are now getting this error when starting a new VM.
We've reboot the mac as well as removed several VM's and created new ones.

screenshot-2024-06-02-at-12-38-28-png.22424
Click to expand...

Hello,

Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
 
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