Unable to transfer and activate Parallels Desktop after old Mac was lost

Discussion in 'Licensing and Activation' started by AbrahamS1, Feb 25, 2024.

  1. AbrahamS1


    Hi, My sysadmin sent me an activation code used to activate Parallels on a previous Mac. The old device is no longer available. There were no licences registered in my account. I used the "Restore purchases option which informed me the key was not associated with my account and sent an email to my manager to confirm a transfer (apparently the key was registered to him). He completed the required steps and after that the header/banner on my account briefly changed to indicate some subscription level for my account but when I tried to navigate to find the key the banner disappeared and the 'Restore purchases' option is also no longer available.
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!

Share This Page