Unable to transfer and activate Parallels Desktop after old Mac was lost

Discussion in 'Licensing and Activation' started by AbrahamS1, Feb 25, 2024.

  1. AbrahamS1

    AbrahamS1

    Messages:
    1
    Hi, My sysadmin sent me an activation code used to activate Parallels on a previous Mac. The old device is no longer available. There were no licences registered in my account. I used the "Restore purchases option which informed me the key was not associated with my account and sent an email to my manager to confirm a transfer (apparently the key was registered to him). He completed the required steps and after that the header/banner on my account briefly changed to indicate some subscription level for my account but when I tried to navigate to find the key the banner disappeared and the 'Restore purchases' option is also no longer available.
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     

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