Unable to use Quick Assist, in Windows 11

Wondered if anyone else uses Quick Assist in Windows 11.

A simple, built-in tool Microsoft has developed for remote control, but i've yet to get it to connect to a client when using 11 on Parallels.

Is anyone else experiencing the same?

 

Hello @LeeG11 , could you please let us know what exactly happens when you try to connect with quick assist and share the screenshot of the error message if any to assist you further, and also do you have an Intel Mac or M-series Mac? .thanks.

 

Of course.
Quick Assist launches, but when either giving or receving assistance, fails to connect the two clients together.

First screenshot is when trying to receive assistance:



This screenshot normally appears when trying to sign into a Microsoft account to give help.



Quick Assist works on Windows machines using the same network.

Hope that helps.

 

Hello,
Kindly confirm if you are using an Intel Mac or ARM Mac for us to further investigate the issue.
Also, collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply.
Thank you.

 

Apologies for the delay.
Report submitted. Report ID: 421574459

The machine is an ARM Mac (M1).

Thank you.

 

Hello,
Indeed, it appears that the case requires deeper investigation, so we escalated it to the Development Team.
Once there is a response from them - whether it is a request for additional information, a workaround or a permanent fix - we will let you know.
Thank you.

 

Fabulous. Thank you.

 

Hello!
I am having a very similar issue on a M2 Pro Mac Mini running Parallels Desktop 18.2.0 and Windows 11 Pro 10.0.22621.
I am trying to connect to a friend's computer and after she enters the code my side starts the connection then says "Waiting for the person to accept" and her side stays on "Starting connection". Someone else can connect to her computer without a problem, and this worked on a Late 2012 Mac mini i7 running parallels and Windows 10.