Unable to use Quick Assist, MacBook Pro M2

Discussion in 'Parallels Client for Mac' started by DanielC55, Apr 22, 2023.

  1. DanielC55

    DanielC55 Bit poster

    Hi there,
    I am experiencing a connectivity issue with QuickAssist running on Parallels on my MBP M2. When trying to either give or receive assistance, the connection fails to establish between the two clients.
  2. DanielC55

    DanielC55 Bit poster

    Below is a summary of the troubleshooting steps I've taken so far:

    1. Reset the network adapter using PowerShell.
    2. Released and renewed the IP address.
    3. Flushed the DNS cache and reset the Winsock catalog.
    4. Restarted the Network Location Awareness service.
    5. Restarted the Parallels VM.
    6. Checked the network settings in Parallels and set up a bridged network.
    7. Verified firewall settings in both the host and guest operating systems, and added exceptions for QuickAssist.
    8. Updated network drivers in the guest operating system.
    9. Reinstalled Parallels Tools.
    10. Checked the configuration of your router or switch and updated the firmware, if necessary.
    11. Verified the QuickAssist configuration and ensured correct network connection settings.
    12. Reinstalled the latest version of QuickAssist.

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