Uninstall App generates continuos error message box

Discussion in 'Parallels Toolbox for Mac' started by DavidL42, Nov 28, 2019.

  1. DavidL42

    DavidL42 Bit poster

    Messages:
    2
    Hi,

    After Mac OS X Catalina upgrade, when I launch Uninstall App from Parallels Toolbox, it shows endless error messages until I reboot my machine saying (translated from Spanish to English):
    • "com.parallels.toolbox.UninstallAppsHelper" can't be opened because Apple cannot check it for malicious software
    I've tried to uninstall and install, but the problem persists.

    Please find attached to this message the corresponding screenshot.

    Thanks,
    David
     

    Attached Files:

  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    try to remove this file (it is a helper for Uninstall Apps tool):
    Code:
    /Library/PrivilegedHelperTools/com.parallels.toolbox.UninstallAppsHelper
    If you launch Uninstall Apps tool later then the tool will ask you to install this helper again.
     
  3. DavidL42

    DavidL42 Bit poster

    Messages:
    2
    Thanks for your reply.
    I removed the file and launched the Uninstall App and now I don't get the error message and the Uninstall App seems to be working OK (but it didn't asked me to install the helper and I don't see the file in the folder).

    Kind regards,
    David
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    Does the problem persist after restarting macOS?
     

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