Universal Printer - Error:[04/0000000D]

Discussion in 'Parallels Remote Application Server' started by intrpngn, Apr 6, 2009.

  1. intrpngn

    intrpngn Guest

    Version 6.2(build512)
    Product Code ASPRN v6


    Event Type: Error
    Event Source: ApplicationServer
    Event Category: None
    Event ID: 5000
    Date: 4/6/2009
    Time: 1:04:10 PM
    User: N/A
    Computer: XXXXXX
    Description:
    Error:[04/0000000D] 2X Terminal Server Agent: Failed to add 2X Universal Printer, Error Information 0x70a


    #####
    Level: Error
    Error Code: 0000000D
    Event: Failed to add 2X Universal Printer
    Support: Full Error Code
    Solution: Ask for Full Error Code


    Print spooler went to 100%. Restarting spooler cleared the high utilization.
     
  2. zippo

    zippo Pro

    Messages:
    491
    Try to go to the console
    Select Universal Printer category
    Disable Universal printer for that server, press Apply
    Reenable it and press Apply again
     
  3. intrpngn

    intrpngn Guest

    Disable/Reenable Universal Printer

    That was done. Now we are restarting the print spooler daily.

    2X Support responded with the following.

    If this is a problem with Universal Printing, the most likely cause is a faulty installation or corruption of the TS Agent. This can occur if the server experiences network trouble or (about 25% of the time) if the TS Agent is installed remotely- using the 2X Console vs. installing it on the TS directly.
     
  4. zippo

    zippo Pro

    Messages:
    491
    Re: Disable/Reenable Universal Printer

    If the spooler is going to 100% it seems that one of the printer driver is not working correctly. 2X universal printer driver relies on MS generic driver so it is unlikely that it is the caus eof the problem.

    What other printer are being used?
    Did you notice any other issues in windows event log?
     

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