Universal printer issue after 10.1.1227 update

R

RajputSmurf

Junior Member
I've submitted this to Support but they've tagged the ticket as Low priority even though it is affecting all 200+ users in our organization so I thought I'd try here to see if anyone knows anything.

We updated the server to 10.1.1227 over the weekend and now when we use the Universal printer it is doing some sort of odd "optimization" of the print jobs. Example: if a user prints a five page report with varying amounts of information on each page that should return a PDF with five equally sized, portrait oriented pages, what we get instead are five pages of varying sizes and orientations depending on how much info each page has. In other words it appears that some setting has been changed so that "white space" is now being removed from each page.

It is happening across the organization, from all published apps and regardless of which PDF viewer a user has installed (Adobe or Bluebeam) so our assumption is that it is a setting in 2X but so far we've been unable to locate it. This is a significant issue as at least 50% of our users are remote and rely completely on the Universal printer so any information anyone has would be appreciated.

Thanks
 
Sorry I cant help but to add weight to your issue, I have problems with Uni Print also.
Upgraded to 10.1.1227 today and Uni Print is broken all over the place. Doing different things on different hosts.
Mostly just fails. The driver is not found and it will not install manually.
Until a resolution is found I am going to re-install build 1166.
It is a poor response from 2X to label this as low priority. My users want to kill me.
 
I am working with 2x support on this right now. I will let you know if they come up with a fix.
 
Did you ever get a resolution for this? I am running in to the same issue.
 
No resolution yet. We rolled back to an earlier version of 10 to regain stability and while 2X support has been eager to help, the requirements for escalation to the development team are really involved and we simply haven't had the resources to focus on it yet. We have a test environment set up where we can duplicate the issue but it's still a matter of gathering the logs required for support escalation and we have other more urgent issues.

We'll get to it eventually as this issue is holding up a VDI initiative we need to roll out but I can't say when it will happen.
 
I finally found myself dealing with this problem...

Just rolled back to an early version as well, I tryed to roll back to V9 just to fix the 2XUP drama and I couldnt get the TS's working. It gave me an error like "Error cant copy 2x64copy.exe" or something like that.

Earlier version of XG 10 was installed then and seems to be working ok so far.
 
guys i deal with 2x support all the time and they are awesome and i have absolutely nothing to complain about.
..i wonder if you ever contact any other support team and if you get the same fast and friendly response you always get from these guys, or if you ever ever tried to contact citrix support.....
i work in a software company too so it is obvious that some glitches here and there are to be found in any software.
when you open support tickets it is you deciding what is the priority of your issue... (http://2x.helpserve.com/default_import/Tickets/Submit)

why did you all downgrade I wonder...that's just giving up too soon ;)
anyway, if any of you is interested there is a beta i was passed:
http://www.2x.com/downloads/builds/appl ... 10.1.1270/
that together with the latest client 1275 work marvellously, so i hope it helps you too ;)

good luck!
 
We did contact Support and they were indeed helpful but as I said in my previous post the requirements to escalate the ticket to the Dev team have been problematic as our IT resources are spread pretty thin supporting a number of other projects including a SharePoint implementation so we simply haven't had the time.

As for the downgrade; we tried for two weeks to resolve the situation but we had completely lost PDF printing capability and being a construction company most of our users are located outside of the main offices and rely heavily on the Universal printer so it was critical that we restore the functionality and downgrading was the only option we were left with.

We have a full server/client test environment established so we'll definitely be looking at the beta to see if the problem has been resolved. Thanks much for the link.
 
no problem dude i understand u, good luck and let me know how it works out for ya ;)
 
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