Unreadable "Distortion" on both screens

Discussion in 'Other Virtual machines' started by LiamF, Mar 28, 2017.

  1. LiamF

    LiamF Bit poster

    Hi Parallels Team,

    I have a new MBP 2016 model and using a USB C adaptor to HDMI to a second screen. Almost everytime I plug it in my screens go distorted making them unusable. I have 16gb of RAM (8 GB dedicated to Virtual machine). Running Win 7. I am running this full screen. Only happpened since upgrading Parallels to latest version.

    I can occasionally fix it by unplugging and replugging in. I must note that Native Mac environment is fine. It is only the virtual machine.

    Please help as this is sending me crazy!



    Attached Files:

  2. Karthik@Parallels

    Karthik@Parallels Member

    @LiamF Hello! Please follow the steps and see it helps.
    1. Shut down the virtual machine.
    2. Open virtual machine configuration-> Switch to the Hardware tab -> Select the Video (Graphics) option in the left pane.
    3. In the right pane, increase the video memory to 768MB. (Don't close the config window yet)
    4. Under Hardware tab> extend Advanced settings > 3D acceleration > Direct X 9
    Keep us posted after referring to these steps.

Share This Page