Update to 4.0.3846 = Parallel Tools Problem

N

NathanC

Bit poster
Hello all,

I just purchased Parallels 4 to upgrade my Parallels 3 a few days ago. Everything was fine until this morning, when the system updated itself to build 3846.

Since the update and reboot, Coherence is not available and on start-up, on the bottom of the Windows screen it says...

"Parallel Tools Not Installed..."

Upon trying to install parallel tools from the "Virtual Machine" drop-down, it tries to install and then says a reboot is necessary, however upon the reboot, it says the same "not installed" message.

I've tried a handful of times and it just repeats...I've tried safe mode but I'm running boot camp and it says its not available.
 
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Hello,

1. In windows click on start -> control panel -> add or remove programs, here uninstall Parallels Tools and kaspersky (Parallels Internet Security) if it is installed.

2. After uninstalling completely click on start -> run and type cmd and click on ok (a black window should pop up on the screen).

3. In the black window type cd c:\windows\system32\drivers and hit the enter button.

4. Now type del prl* and hit the enter button

5. Go to My Computer -> c: -> program files and rename the parallels folder to parallelsold .

6. Restart the virtual machine

7. After the windows is booted install Parallels Tools and then install Kaspersky (Parallels Internet Security) if necessary.
 
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I had the same problem. Uninstalling and renaming the old folder worked and Parallels Tools are now installed and working.

But now I don't have any Parallels Shared Folders! The options are all checked - what do I need to do to reinstate them?
 
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Mouse and Coherence Problems

Executing the procedure as mentioned in no 2 above my mouse now works better. But I still can not switch into coherence mode, ie nothing happens... Otto
 
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