Updated to Parallels 15 and now can't shutdown Windows 10 VM

Discussion in 'Windows Virtual Machine' started by ionblue, Sep 26, 2019.

  1. ionblue

    ionblue Member

    Messages:
    26
    I updated to Parallels 15 today and now I can't shut Windows 10 down. Every time I try I get this error:

    The virtual machine processor was reset by the operating system.

    Anybody have any ideas?
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Could you please collect the tech.report after that issue reproduced and post the report's ID here.
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,120
    Also do you have a backup copy of your VM?
     
  4. ionblue

    ionblue Member

    Messages:
    26
    I opened a ticket and got a solution from your articles. It's working again.
     
    Maria@Parallels likes this.

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