updater won't install

[Jeff Patton]

new MacBook Pro, pre-installed with Parallels 4.0.
Clicked on updater, down loads PDMU4021 version 4.0.3810 (8mb)
after asking for password to install, sends error message
"unable to install"...

everything else runs fine...
what is this about?

 

[Anupama A]

PDMU4021 Update is just an incremental update.
Incremental update updates only specific files or components. For instance
4.0.3810.35132 is a incremental update for 4.0.3810.237520. It updates only:
* client application
* updater

Please follow the steps to resolve the problem.

1. Uninstall Parallels Desktop using the dmg file.

2. Download the new updated version from the link below:

http://download.parallels.com/deskt...lsDesktop-parallels-en_US-4.0.3810.351321.dmg

3. Install Parallels Desktop from the new dmg file which we downloaded now.

When we uninstall it and reinstall with the new update, this issue is fixed as the new update is added to the download appeared in Parallels update.