Upgrade Activation Error

IvyX

Bit poster
I'm stuck while trying to activate my Parallels Desktop upgrade license.
I enter my new upgrade key → system accepts it
Then it prompts me to enter my old qualifying key for verification
I enter the old key → activation fails with this error:
"The old activation key has not yet been accepted by the license server."​
Has anyone else run into this? Is this something support needs to fix on their end, or is there a workaround?
Any help would be much appreciated.
 
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