Upgrade to 4.0 - Fatal Error

Discussion in 'Installation and Configuration of Parallels Desktop' started by parallelsmba, Nov 21, 2008.

  1. parallelsmba

    parallelsmba Member

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    Thx, It seems to be working. What is the proper method for running the process when it stop updating and requires that the update be 'manual process'?
     
  2. STim

    STim Bit poster

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    942
    It depends on what you see on the VM screen after that. Just post your observations here, I will advise.
     
    Last edited: Nov 21, 2008
  3. parallelsmba

    parallelsmba Member

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    28
    So now I have the VM seeingly up and running but it seemed to stop converting after step 2 - exactly at the point that caused the original error. I can move the mouse within the VM but cannot move it outside (eg back to the mac).

    Should I reboot the VM? How do I get it to complete the four steps of the update process. I don't think it has ever gotten past step 2
     
  4. parallelsmba

    parallelsmba Member

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    Tools are not installed but it doesn't give me the option in the VM menu to install it (it's greyed out)
     
  5. STim

    STim Bit poster

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    Do you see anything related to Parallels inside your VM? Any installer or any message with Parallels logo?
     
  6. parallelsmba

    parallelsmba Member

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    No, but when I restart Parallels and VM, it restarts the upgrade process.
     
  7. STim

    STim Bit poster

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    942
    Does it restart from step 1?
     
  8. parallelsmba

    parallelsmba Member

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    Yes. It starts at step one and goes to two step two. After a few minutes it goes into the VM with and never completes steps three or four. At which point I restart the VM and then the whole process starts over
     
  9. STim

    STim Bit poster

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    942
    Weird.

    Please Help->Report a problem and provide me with its ID. I need to see the new log.
     
  10. parallelsmba

    parallelsmba Member

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    New report id 14835
     
  11. STim

    STim Bit poster

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    942
    Thanks.

    I see from the log that your VM does not have a CD/DVD-ROM device. Please:

    1. Make sure your VM is stopped.
    2. Go to Virtual Machine->Configure... menu
    3. Press "+" icon below the devices list to the left.
    4. Double-click the "CD/DVD-ROM" icon in the window appeared and follow the wizard.
    5. Once CD/DVD-ROM added, start the VM to proceed with upgrade.

    I'm looking forward to your results
     
  12. parallelsmba

    parallelsmba Member

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    I'm out of power so it will have to be tonight before I attempt the update again. My Macbook Air has an external CD drive so should I have the CD Drive plugged in for the update? In PD3, it wasn't required for the install but would give me an error message upon boot that the CD was missing
     
  13. STim

    STim Bit poster

    Messages:
    942
    I think for the upgrade time you'd better plug in your external CD/DVD drive, and add CD/DVD device to VM configuration after that.

    Thank you for your patience. Please keep me updated on your progress.
     
  14. parallelsmba

    parallelsmba Member

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    It worked. Thanks much for your assistance.
     
  15. parallelsmba

    parallelsmba Member

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    28
    I spoke too soon. I cant' get the VM to enter coherence mode... any thoughts?
     
  16. John@Parallels

    John@Parallels Forum Maven

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    Please make sure OS type for VM is set to Windows
     
  17. parallelsmba

    parallelsmba Member

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    It is currently set to Windows in the configuration. Also noted that suspend in the Windows-Shut Down menu is not an option but is an option in my other PD4 machines
     
  18. parallelsmba

    parallelsmba Member

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    28
    Any thoughts here? It simply will not enter coherence mode.
     
  19. STim

    STim Bit poster

    Messages:
    942
    This is two different problems actually. The problem with suspend is the first one and coherence is the second. More detail needed on both problems:

    Suspend. Please:
    1. In Windows, right-click "My Computer", select Properties.
    2. In window opened, select Hardware->Device Manager
    3. Expand "Computer".
    4. What does it read? Could be "ACPI Uniprocessor PC" or "ACPI Multiprocessor PC" or "Standard PC".

    Coherence. Please:
    1. Browse to Start->Run in Windows.
    2. Type "services.msc" and hit Return.
    3. In window opened locate "Parallels Coherence Service"
    4. What is its Status and Startup Type?
    5. If Status is not "Started", try starting it by the appropriate menu item found by right-clicking the service name. What will be the result?
     
    Last edited: Nov 26, 2008
  20. parallelsmba

    parallelsmba Member

    Messages:
    28
    Suspend Error:
    Standard PC

    Coherence Error:
    Automatic & Started
     

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