Upgrading from Free Trial to Permanent Access

Discussion in 'Installation and Configuration' started by JasonB17, Oct 2, 2017.

  1. JasonB17

    JasonB17 Bit Poster

    Messages:
    2
    Hello,
    I've been using the trial version of Parallels for school on a daily basis. When my trial expired today I purchased the full Student version. When prompted for my key, I received a notification saying what I used was an "upgrade key", and my initial service code was required.
    I no longer have access to the key I used for the trial version. How do I follow through with upgrading the the full student version with out it? Screen Shot 2017-10-02 at 11.59.33 AM.png
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    It seems you have purchased an upgrade key not a student key. Student key is only sold on www.onthehub.com website. If you purchase an upgrade key, you will need use Parallels Desktop 11/12 as a previous key to complete. If you don't have a valid previous key then get refund and purchase a full version
     
    Last edited: Oct 2, 2017
  3. charlottem1

    charlottem1 Bit Poster

    Messages:
    2
    Ohhh it is very pitty situation as for me(
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    You can share the issue you are facing with us to check and assist you further.
     

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