USB and Bluetooth devices menu missing

Discussion in 'General Questions' started by MaguedB, Apr 19, 2022.

  1. MaguedB

    MaguedB Bit Poster

    Messages:
    8
    I originally posted this on the M1 forum but didn't get much love, so I'm posting here...
    The external (USB and Bluetooth) device menu disappeared after I made some adjustments to the "Allowed external devices" in the "Configure" menu.
    I tried re-installing parallels tools and restarting parallels and even restarting my Mac but that didn't fix it.
    Does anyone know how can I restore this menu back?
    This is an M1 machine with Parallels Windows 11.

    Thanks,
    Mags
     

    Attached Files:

  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    403
    Hello MaguedB, please refer to the knowledge base article to troubleshoot the USB issue on Parallels Desktop. Thanks.
     
  3. MaguedB

    MaguedB Bit Poster

    Messages:
    8
    Hi GampaA and thanks for replying.
    The issue I'm having is the "USB & Bluetooth" menu itself is missing (please see the attachment parallels2.png) I can assign USB devices to Windows/Mac using the "Configure" menu but I cannot do that as described in step 4 of the article you linked simply because the "External Devices" menu doesn't exist.
    Regards
     
  4. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    403
    Hello, please provide the screenshot of the error message you are getting while connecting the USB.
     
  5. MaguedB

    MaguedB Bit Poster

    Messages:
    8
    I'm not getting any error message. I can connect usb devices to both Mac/Windows via the "Usb connection Preferences" menu.
    I cannot connect/disconnect usb devices to the VM using the "USB & bluetooth" menu because the menu is missing. Picture attached.

    Parallel Error.jpg
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,054
    Hello, are you using Parallels Desktop Standard Edition or Parallels Desktop App Store Edition?
     
  7. MaguedB

    MaguedB Bit Poster

    Messages:
    8
    Parallels Desktop Business edition. Please note that the "USB & Bluetooth" menu was available before and only disappeared when I assigned some of the usb devices to Mac/Windows using the configure menu.
    Parallels_version.png
     
  8. MaguedB

    MaguedB Bit Poster

    Messages:
    8
    Any suggestions?
     

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