USB and Bluetooth devices menu missing

Discussion in 'General Questions' started by MaguedB, Apr 19, 2022.

  1. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    I originally posted this on the M1 forum but didn't get much love, so I'm posting here...
    The external (USB and Bluetooth) device menu disappeared after I made some adjustments to the "Allowed external devices" in the "Configure" menu.
    I tried re-installing parallels tools and restarting parallels and even restarting my Mac but that didn't fix it.
    Does anyone know how can I restore this menu back?
    This is an M1 machine with Parallels Windows 11.

    Thanks,
    Mags
     

    Attached Files:

  2. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    439
    Hello MaguedB, please refer to the knowledge base article to troubleshoot the USB issue on Parallels Desktop. Thanks.
     
  3. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    Hi GampaA and thanks for replying.
    The issue I'm having is the "USB & Bluetooth" menu itself is missing (please see the attachment parallels2.png) I can assign USB devices to Windows/Mac using the "Configure" menu but I cannot do that as described in step 4 of the article you linked simply because the "External Devices" menu doesn't exist.
    Regards
     
  4. GampaA@Parallels

    GampaA@Parallels Staff Member

    Messages:
    439
    Hello, please provide the screenshot of the error message you are getting while connecting the USB.
     
  5. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    I'm not getting any error message. I can connect usb devices to both Mac/Windows via the "Usb connection Preferences" menu.
    I cannot connect/disconnect usb devices to the VM using the "USB & bluetooth" menu because the menu is missing. Picture attached.

    Parallel Error.jpg
     
  6. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    1,148
    Hello, are you using Parallels Desktop Standard Edition or Parallels Desktop App Store Edition?
     
  7. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    Parallels Desktop Business edition. Please note that the "USB & Bluetooth" menu was available before and only disappeared when I assigned some of the usb devices to Mac/Windows using the configure menu.
    Parallels_version.png
     
  8. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    Any suggestions?
     
  9. AlexS13

    AlexS13 Bit Poster

    Messages:
    2
    Hi Mags,
    Did you find a solution to this issue? I have just had the same thing happen to me, and I can't find a solution anywhere.
    Thanks,
    Alex
     
  10. MaguedB

    MaguedB Bit Poster

    Messages:
    9
    I just re-installed parallels. Despite the trouble it was the approach that produced the least amount of headache after frustrating encounters with customer support.
     
  11. AlexS13

    AlexS13 Bit Poster

    Messages:
    2
    That's frustrating but thanks for getting back to me. I haven't had any luck with customer support so far - I told them one of the things I'd tried was reinstalling Parallels Tools, which hadn't worked, and their advice was to try reinstalling Parallels Tools...!?! Perhaps I'll just have to reinstall everything.
    Cheers,

    Alex
     

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