USB Flash drives connected via Apple USB-C multiport adapter does not work since Creators Update

Discussion in 'Windows Virtual Machine' started by Pawel Guraj, May 1, 2017.

  1. Pawel Guraj

    Pawel Guraj Junior Member

    Messages:
    11
    As mentioned in subject - since Windows 10 Creators Update - all USB flash drives connected via Apple USB-C Multiport adapter (which is the only way to connect any non USB-C device to new MacBook Pro) are not working with Windows. The drive shows in Windows for a while, but when I try to open it in few seconds there is a error message that drive cannot be accessed due to hardware error.

    Anybody has same problems?

    Using OS X Sierra 10.12.4 and Parallels 12.2.0 (41591)

    Br, Pawel Guraj
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @Pawel Guraj , please help us with the screenshots of the error message, so that we can analyse it and assist you better.
     
  3. Pawel Guraj

    Pawel Guraj Junior Member

    Messages:
    11
    Here's the screenshot.
    It reads: "E:\ is unavailable. The operation cannot be completed due to device I/O error"

    Br, Pawel.
     

    Attached Files:

  4. Elric

    Elric Parallels Team

    Messages:
    1,712
    Pawel, please reproduce the issue and send a problem report (menu of Parallels Desktop Help -> Send Technical Data) and post here its number
     
  5. Pawel Guraj

    Pawel Guraj Junior Member

    Messages:
    11
    Hi,
    I've just sent technical report #177446023
    I've also discovered that this happens with Flash drives bigger than 4GB. When smaller flash drive is connected it works as expected.

    Br, Pawel.
     
  6. Elric

    Elric Parallels Team

    Messages:
    1,712
    I'd appreciate if you could stop the VM, go to VM Configuration -> Hardware -> Boot Order and entered under advanced setting the Boot Flag
    "devices.usb.loglevel=4". Then reproduce the issue and post one more problem report.

    As a workaround for the issue I'd suggest to try http://kb.parallels.com/en/122204 (starting from "sudo chmod -R 777 /Library/Preferences/Parallels" part, skipping the part for Windows XP)
     
    Last edited: May 10, 2017
  7. Pawel Guraj

    Pawel Guraj Junior Member

    Messages:
    11
    Hi, I've updated the boot flags, and created new bug report: 179748033

    Br, Pawel.
     
  8. Elric

    Elric Parallels Team

    Messages:
    1,712
    Thank you for the report. The logs were helpful to understand the issue a bit more.
    At the moment it appears that the only workaround is to apply mentioned http://kb.parallels.com/en/122204
    PS: Please don't forget to remove the system flag. It generates really a lot of logging.
     
  9. Pawel Guraj

    Pawel Guraj Junior Member

    Messages:
    11
    Hi, is there any update on this issue?

    Br, Pawel
     
    Last edited: Jul 26, 2017

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