Using a Thunderbolt device

Hey guys,

I have a newer iMac that shipped with Sierra and I'm using Parallels 14 to run Mavericks so I can use an older version of Pro Tools software.

I need to access a Thunderbolt device (Universal Audio Apollo Interface), but the Parallels menu bar only shows USB & Bluetooth devices. Is there any way to access this?

Thanks!

 

Hi, can you find your device in Devices -> External devices menu?

 

Hi Maria, I unfortunately don't have an External Devices submenu under the Devices menu. I have the following options:

USB & Bluetooth
CD/DVD
Network
Sound
Camera
Sharing
Keyboard

 

Just for check. please reinstall Parallels tools once again, then make a screenshot of devices menu and generate problem report using this KB article
Plz reply us back with the report's ID.

 

Ok, then please generate the problem report using this KB article.
Please reproduce the issue/ open devices tab and then generate the report. Reply us back with the report ID number.
Also the screenshot of thunderbolt device connection to Mac will be very appreciated.