Using a Thunderbolt device

[t__6]

Hey guys,

I have a newer iMac that shipped with Sierra and I'm using Parallels 14 to run Mavericks so I can use an older version of Pro Tools software.

I need to access a Thunderbolt device (Universal Audio Apollo Interface), but the Parallels menu bar only shows USB & Bluetooth devices. Is there any way to access this?

Thanks!

 

[Maria@Parallels]

Hi, can you find your device in Devices -> External devices menu?

 

[t__6]

Hi Maria, I unfortunately don't have an External Devices submenu under the Devices menu. I have the following options:

USB & Bluetooth
CD/DVD
Network
Sound
Camera
Sharing
Keyboard

 

[Maria@Parallels]

Just for check. please reinstall Parallels tools once again, then make a screenshot of devices menu and generate problem report using this KB article
Plz reply us back with the report's ID.

 

[Johnr26]

Just for check. please reinstall Parallels tools once again, then make a screenshot of devices menu and generate problem report using this KB article
Hi, i tried those method but didnt work for me...

 

[Maria@Parallels]

Ok, then please generate the problem report using this KB article.
Please reproduce the issue/ open devices tab and then generate the report. Reply us back with the report ID number.
Also the screenshot of thunderbolt device connection to Mac will be very appreciated.