version lite need subscription

Discussion in 'General Questions' started by Anonymous12, Feb 8, 2019.

  1. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    9
    Hi,
    After updated parallel lite, they ask me too purchase it, I didn't want to purchase it but I needed to backup my files so I enrolled in the subscription and after backup my files I will disable it but when I have done it, it didn't work and now I paid the 80$.
    Can someone help me ?
     
  2. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,105
    Hello. Please quit Parallels Desktop, restart it and click on 'Subscribe' when prompted. If this doesn't help, click on 'Restore Purchases' and let us know if that works.
     
  3. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    9
    Hi,
    I tried but it didn't work for me, I would like to have my money back.
    Regards,
     
  4. Anonymous12

    Anonymous12 Bit Poster

    Messages:
    9
    up, I need help, I don't understand.
     
  5. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,105
    We are sorry. From our end, we are unable to process a refund for your license as your purchase falls under Apple Sales & Refund Terms and Conditions (details here). Should you have any further questions, please contact Mac App Store Customer Service directly: https://www.apple.com/support/contact/
     

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