Video Convert format not supported

Discussion in 'Parallels Toolbox for Mac' started by RonaldF1, Jun 28, 2018.

  1. RonaldF1

    RonaldF1 Junior Member

    I am trying to convert a video file and get the error message that this file format is not supported and cannot be converted to iTunes.
    Attached the details of the file format.

    What is it possible to do to get these files converted ?

    Attached Files:

  2. IlyaK3

    IlyaK3 Parallels Developers

    Hi Ronald,

    Could you please generate Problem Report (Open Toolbox -> click on cogwheel -> Help -> Send Technical Data), send it and post it's ID here. We need to investigate the problem.

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