Virus Scan--3 days and counting! And no response from Support!

[jrossitter]

Just venting. Why do they promise a response in 24 hours, when my ticket hasn't even been assigned to anyone after 48 hours?

 

[Bopanna I G]

Hello jrossitter,

Please provide me the ticket number.

Also if you want to renew the Parallels Internet Security, please do so by going through this link:

http://kb.parallels.com/en/6750

Thank you.

 

[jrossitter]

After 4 days I finally had a response. The process continues 4 days later, since, now matter how quickly I respond, Support is apparently limited to one communication per day.