Vista coming up 4bit color small !!!

KimH · Aug 28, 2008

I have a mac mini with Leopard and 2 Gig's of ram, running Parallels 3.0 with the build 5608 and Vista Premium Home.

After having Parallels work well for a month, I have issues in Articulate within PowerPoint and decide to reset. When I did reset, Vista came up with a 4bit color small screen. But when I check the drivers they all say they are okay. On the mac side, all programs work fine and beautifully in millions of colors on a 24in monitor just fine. Has anyone else heard of this issue? Can someone help?

John@Parallels · Aug 28, 2008

Try to reinstall Parallels Tools

KimH · Aug 29, 2008

Won't I loose everything if I reinstall? Or is the "tools" a specific part to install?
Do I have to perform an uninstall of anything?

John@Parallels · Aug 29, 2008

It is only part of installations there is no problem,
from menu Actions -Install Parallels Tools

KimH · Aug 29, 2008

I obviously did not understand the directions. I thought there would be an option within the installer CD where I would get a menu to click on Actions-Install Tools. NO SUCH OPTION! I have just installed the entire program again because once it started, the install could not stop!!! Right now, I'm not a happy camper. I'm downloading the patch now. I'm assuming this means I'll have to do a new "start up". If you could help me in setting up and hopefully not loose everything I have in Vista already set, I'd greatly appreciate it!!!

John@Parallels · Aug 29, 2008

http://kb.parallels.com/en/5116

KimH · Aug 29, 2008

Please back up a moment, and let me know if the following is true to do first:
1. Install the 5608 patch
2. open parallels -- I'm assuming i have to put in the key code again
3. Find the existing Parallel's folder with Vista in it and say that's the item I need?
4. After opening windows in safe mode, follow the directions on the link sent above?

Does this sound right?

John@Parallels · Aug 29, 2008

Perform backup of Virtual Machine using one of the suggestions in
Parallels Desktop for Mac user guide from
http://www.parallels.com/en/download/file/doc/Parallels_Desktop_for_Mac_User_Guide.pdf
on page 243, e.g cloning Virtual Machine, or simply copying Virtual
machine folder (when Parallels Desktop is in stopped state)

Then no need in safe mode

KimH · Aug 29, 2008

Okay, after much stressing, I finally could see the Vista logo in full color! What a relief. I see there are issues with Articulate program still, that must have been where the issues started. Thank you for the links provided, without them, I don't know that I would have ever gotten it back to full color. The reinstall had no effect on it. I would have never thought of the Tools alone could have fixed it. Thank you very much.