Weird white lines/dots on popup

Discussion in 'Windows Virtual Machine' started by Sonderpa, Aug 25, 2023.

  1. Sonderpa

    Sonderpa Member

    When I open for example open the Start menu the border of the popup menu is looking weird.
    I'm seeing white lines and dots.
    Do more people have this issue?
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Thank you for your feedback.
    To let us better understand the situation, please perform the following steps:
    1. Reproduce the issue.
    2. Collect a technical report (click the Parallels icon on top of the Mac menu bar > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.
    3. Did the issue happen recently? e.g. due to a recent update?
    As a possible solution, please follow the steps below:
    a. Launch the Windows virtual machine
    b. Click on the "Actions" Menu on the top of the Mac menu bar > Select "Reinstall Parallels Tools"
    c. After reinstallation > select restart > Check if the issue still reproduces.
    d. If the issue still persists > please generate an additional Technical Report
  3. Sonderpa

    Sonderpa Member

    I finally have discovered what caused this strange effect.
    I had set the mode to dark mode and had turned Transparency effects turned on.
    The moment I turned Transparency effects off the dots disappeared.

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