What are you thinking?

Discussion in 'Parallels Website and Forum' started by jimsz, Jul 23, 2007.

  1. jimsz

    jimsz

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    After fighting with your software I finally found this forum after a google search.

    Why is this not linked to on your support page?

    why does someone after shelling out $79 for your software have to pay $29 for a tech call?

    Why is your help area so poor?

    I bought this software because of the rave reviews and so far I am VERY unimpressed with the hoops I have to jump through to gain assistance.

    I would truly like someone from this company to respond on just how customer friendly you are?

    Also, what is the return policy as this product does not work as advertised.
     
  2. Erich

    Erich

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    52
    jimsz, if you search these forums you'll find that your complaints are not unique. On the other hand, you may also find that if you post specific questions, other users will be willing to offer help.
     
  3. ohTina

    ohTina

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    46
    I've been very specific and am not getting any help at all.

    This began with a parallels tool problem that I could not get resolved, so I completely uninstalled Parallels, reinstalled, and cannot get Windows XP to complete loading. I get the blue set up with all the drivers loading shown at the bottom of the window, but installation doesn't complete. I get a blue screen of fatal error once the Setup is Starting Windows message appears (again in the lower left corner). I've now tried 3 different versions of Parallels and its the same problem over and over. PLEASE advise!
     
  4. jackybe67

    jackybe67 Kilo Poster

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    Maybe the problem isn't parallels but Windows. I've noticed that using an oem version or winxp sp1 giving problems in installing software.
     
  5. jimsz

    jimsz

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    15
    I am using a version of windows Parallels says will work.

    Another day having a $2k brick sitting on my desk because I can't use it for the reasons it was purchased.
     
  6. darkone

    darkone

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    810
    if you bought a $2k mac just to run windows on, then isnt that your fault not Parallels ?!? The only cost Parallels are responsible for is their $79.... If all you want your mac to do is run windows, then use bootcamp...
     
  7. jimsz

    jimsz

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    15
    OK, let's go with your position. I paid $79 for software that does not work. The company that produces the software is not responding to a well known issue, their tech support is lacking and their forums have no response on the issue.

    Yep, that's just a positive spin on things.
     
  8. darkone

    darkone

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    810
    but parallels not doing their thing correctly hardly constitues you being unable to use your $2k macintosh. The mac doesnt rely on parallels working, and as i said before, if you bought your mac solely to run windows on it, then parallels isnt the way for you anyway... Your post implies your mac is useless without parallels... I'm not defending parallels customer service, i dont think anyone can, but your statements appear to be you blaming parallels for you buying a mac.
     
    Last edited: Jul 27, 2007
  9. jimsz

    jimsz

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    15
    No, that is your opinion that is not a reason to buy a $2k mac and since you don't know the situation you really have no valid opinion. Maybe you would not have purchased a new mac for the purpose of running parallels, and that may very well be valid for you.

    For the purposes of this situation the purchase of the macbook pro is useless at this point.

    Parallels obviously has problems and the support form the company obviously is lacking.

    That is not a good combination
     
  10. darkone

    darkone

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    810
    i did a quick search of your posts, but its difficult to get all the info on your problem(s)

    I'm happy to try to help you out if you put a concise post together or PM me.
     
  11. jackybe67

    jackybe67 Kilo Poster

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    471
    Witch version off windows are you trying to install???

    Maybe your trying an oem version that was deliverd with another com?

    You start a thread without saying what the problem is, just bashing !!!

    Maybe you can send an e-mail to Bill Gates and tell him how great his software is :)
     
    Last edited: Jul 28, 2007
  12. jimsz

    jimsz

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    15
    I am trying to install windows XP home, sp2 purchased new last week. It's not an OEM from another computer, it's not a and me-don and it's not an update.

    I have posted in other threads the problems in detail along with screenshots. This thread was for asking this company what in the world are they thinking for releasing a shoddy program and lacking any sort of tech support.

    I read glowing reviews of this product and even searched out their website prior to purchase. Had I been able to find this forum prior to purchase I would not have bought the product.
     
  13. Purplish

    Purplish Kilo Poster

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    He doesn't want our help. Just wants to vent.
     
  14. jimsz

    jimsz

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    15
    I have posted the specifics and screen shots. what more can I do to show my specific problem?
     
  15. darkone

    darkone

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    810
    i notice http://forum.parallels.com/post75012-5.html , youre using an OEM version of windows xp.... can i suggest, just to exclude it from the equation, that you try with a retail version of XP. Although theres nothing specific to OEM versions that is obvious, in the 12 months Ive been here, there have been numerous instances where using OEM version has caused issues during installation. I know Parallels dont explicitly say "dont use OEM versions" but believe me when I say, literally hundreds of problems have been fixed by switching to a retail version.
     
  16. jackybe67

    jackybe67 Kilo Poster

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    471
    Did the test myself.

    Have a retail version dutch en english......no problem installing

    Have a oem version.......stops at 40% off install

    In one thing i have to agree, the parallels team could do more in helping people on this forum...
     
    Last edited: Jul 29, 2007
  17. David5000

    David5000

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    327
    I don't think it is the OEM version per se, though. (I have an OEM version of XP Pro SP2 that works fine, for example.) There must be other variables that make some OEM versions unusable with some setups.

    For what it's worth, I bought my OEM version, brand-new and sealed, from a local used computer dealer.

    David
     
  18. Purplish

    Purplish Kilo Poster

    Messages:
    539
    If your OEM version is not installing all the way, there are at least a couple of things to try.

    1) Create an ISO image from your Windows Install CD and install from the image.
    2) I would try the two fixes mentioned at www.macwindows.com
    3) Also see theKnowledgeBase here and here.
     
  19. jackybe67

    jackybe67 Kilo Poster

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    471
    It was an oem version with sp1.

    Always use a copie with sp2
     
  20. darkone

    darkone

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    810
    wasnt there a bit change to atapi.sys between SP1 and SP2, that might account for a few problems that are seen in the forums. I remember having to use SP2 on my home PC as SP1 wouldnt recognise the large HDD I had installed and would bomb during install.
     

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