Man, Ive had one FRUSTRATING hour, with still no resolution. I have an active Desktop Pro account, which gives me free upgrades, HOWEVER - i keep getting popups asking me to buy an upgrade to version 12 (as currently I only have 11 installed). I check that my parallels is correctly registered as Pro - which it is. I log on to my parallels account page, and there are no links to any upgrades UNLESS I pay for a standard desktop (non pro) upgrade. There seems to be no way to access my free upgrades that go with my Pro subscription. I go to the support page, and I have to register my product - yeah - on the website that has my product registration. BUT then I have to 'buy' credit to contact support, even though directly below that it says I have 191 days of free phone and email credit still available - but no way of accessing that support. FFS how hard the F**k is this. Give me my upgrade NOW!!!!!!!!!!!!!!!!!!