While attempting to perform the recent update to 4.0.3846

[rolaids]

While attempting to perform the recent update to 4.0.3846, I get the following message

"One or more files necessary to update the software are missing.

Contact the Parallels Support team for assistance"


Any ideas?

 

[BhavinJ]

I get this SAME error..

I have tried changing download locations but still get the error after entering my admin password...

I am using 10.6 Snow Leopard by the way

Help would be greatly appreciated

Thanks

 

[BhavinJ]

after about 5 seconds on panic, i just went to this link: http://www.parallels.com/uk/download/desktop/

click on the DOWNLOAD NOW button and a link will be sent to your inbox (you have to logged in on the parallels website obviously)

dmg downloaded and installed ok

 

[KevinClarke]

HI,

I'm seeing the same problem as well. It keeps re-occurring as well. Does it mean this update has been withdrawn or is there a problem on the parallels server end?

Regards
Kevin

 

[rolaids]

That fixed it...

BhavinJ, you are correct.

I logged into my parallels account, and selected Parallels Desktop for Mac from the Download menu.

(I'm running Snow Leopard too)

Thanks!

 

[KevinClarke]

Hi Rolaids and BhavinJ,

I have not tired this yet, but will give it a go as well. I'm running 10.5 Leopard, I assume this does not matter.?

Regards
Kevin

 

[unfletch]

I get the same error, and found the download page, but after logging in no email ever arrives. I've tried a few times now, the first more than a week ago. (My email address is correct and there's nothing from Parallels in my spam folder.)

Anyone have any other suggestions?

 

[KevinClarke]

Hi Unfletch,

Please try upgrading using the direct download link as below. It worked for me fine

http://download.parallels.com/deskt...lsDesktop-parallels-en_US-4.0.3846.436204.dmg

regards
kevin

 

[unfletch]

Thanks, Kevin. That worked for me too.

I wish Parallels would wise up and post the direct download link themselves. (And/Or fix the in-app update mechanism.) This has been the most frustrating experience I've had with a software company in some time. It's definitely enough to make me give VMWare another look next time Parallels releases a paid-upgrade.

 

[KevinClarke]

Hi Unfletch,

Glad to hear it worked for you as well. I do agree with you. I had to ping their support email to obtain this direct link. I have since made them aware about such issues being discussed in the forum.

The next hurdle(s) is Snow Leopard and windows 7 (when that is out in Oct) After reading some of the issues in the forum about upgrading to Snow Leopard again it is unclear if a rebuild or not is required...

Regards
kevin