Why does my mouse switch to OSX when I move between multiple monitors?

Discussion in 'Windows Virtual Machine' started by asfarley, Nov 3, 2017.

  1. asfarley

    asfarley Bit poster

    Messages:
    8
    I'm using:
    Win10 guest
    Parallels 13
    2015 Macbook Pro with OSX Sierra

    I don't have any major problems with multi-monitor as described by other users. However, I have noticed that when the mouse transitions between monitors, OSX grabs it (it becomes black). Normally the mouse arrow is white under Windows. I can see that Windows is still getting the mouse position, because there's a white arrow underneath the black arrow. So it's as if OSX and Windows are both using the mouse, after I transition monitors, without clicking. If I click inside the 2nd monitor, mouse control is returned to Windows and the black pointer disappears.

    This is pretty annoying because I always have to click twice after moving my mouse between monitors. It also causes strange things to happen when dragging items across monitors; it does work, but it looks like OSX and Windows are both interacting with the dragging function.
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,111
    Hi @AlexanderF2, please reinstall Parallels tools (From Action -> Reinstall Parallels Tools) and if the issue still persists, collect a fresh Problem Report:
    1. Control-click/tap using two fingers on Parallels Desktop icon in Dock > Help > Send Technical Data.
    2. Wait for the Problem Report to be generated.
    3. On the appeared Problem Report window please write a short problem description (scenario) and enter your contact information (name and email address) - then click Send Report.
    4. Reply us back with 9-digit Problem Report ID.
     
  3. asfarley

    asfarley Bit poster

    Messages:
    8
    Report ID: 226460529
    Here's a video of the issue:
    https://drive.google.com/open?id=12LQjppGUdiqFGh_l-VbhC4SlLgFllzwh

    First off, I don't think the mouse should be grabbed by OSX when it moves across monitors. Secondly, it looks like the hand-off isn't clean; the black and white pointers flicker twice before switching to the white pointer.
     
  4. alexg

    alexg Parallels Developers

    Messages:
    536
    AlexanderF2, that is the bug. We will try to fix it.
     
  5. asfarley

    asfarley Bit poster

    Messages:
    8
    Closing the loop here, this issue appears to be fixed in the latest release. Thank you!
     

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