Win 10 TP 32bit, PDM 10.1.1: Parallels Tools Fail to Install

Discussion in 'Windows Virtual Machine' started by Specimen, Oct 29, 2014.

  1. Specimen

    Specimen Product Expert

    Messages:
    3,236
    This works with the 64bit version of Win10TP but not the 32bit one. The installer fails and doesn't give any error code, looking at the event viewer MsInstaller shows the operation failed, there's an error: "Event 1000, Application Error". This error occurs always when trying to install Parallels Tools.

    Code:
    Log Name:      Application
    Source:        Application Error
    Date:          29/10/2014 18:48:16
    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      WIN-P26L78EVR6U
    Description:
    Faulting application name: MsiExec.exe, version: 5.0.9841.0, time stamp: 0x5413a874
    Faulting module name: KERNELBASE.dll, version: 6.4.9841.0, time stamp: 0x5413a998
    Exception code: 0xe06d7363
    Fault offset: 0x000a3292
    Faulting process id: 0x80c
    Faulting application start time: 0x01cff3a8e034b435
    Faulting application path: C:\Windows\system32\MsiExec.exe
    Faulting module path: C:\Windows\system32\KERNELBASE.dll
    Report Id: 24285f5c-5f9c-11e4-808a-001c428261bb
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-10-29T18:48:16.000000000Z" />
        <EventRecordID>329</EventRecordID>
        <Channel>Application</Channel>
        <Computer>WIN-P26L78EVR6U</Computer>
        <Security />
      </System>
      <EventData>
        <Data>MsiExec.exe</Data>
        <Data>5.0.9841.0</Data>
        <Data>5413a874</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.4.9841.0</Data>
        <Data>5413a998</Data>
        <Data>e06d7363</Data>
        <Data>000a3292</Data>
        <Data>80c</Data>
        <Data>01cff3a8e034b435</Data>
        <Data>C:\Windows\system32\MsiExec.exe</Data>
        <Data>C:\Windows\system32\KERNELBASE.dll</Data>
        <Data>24285f5c-5f9c-11e4-808a-001c428261bb</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
     
  2. Specimen

    Specimen Product Expert

    Messages:
    3,236
    Looking at Parallels Tools DVD image under Windows, there's a a compressed file called kvm-guest-drivers-windows.zip which seem to contain source files for some drivers, which doesn't seem right.
     
  3. Specimen

    Specimen Product Expert

    Messages:
    3,236
    Please Parallels Team, have a look at this, Parallels Tools still fail to install on Windows 10 TP 32 bit.
     
  4. Specimen

    Specimen Product Expert

    Messages:
    3,236
    Windows 10 TP 32 bit Build: 9879, this is still happening.

    Report ID: 53606578
     

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