Win 10 TP 32bit, PDM 10.1.1: Parallels Tools Fail to Install

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  • Start date Start date
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Parallels User

This works with the 64bit version of Win10TP but not the 32bit one. The installer fails and doesn't give any error code, looking at the event viewer MsInstaller shows the operation failed, there's an error: "Event 1000, Application Error". This error occurs always when trying to install Parallels Tools.

Code: 
Log Name:      Application
Source:        Application Error
Date:          29/10/2014 18:48:16
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WIN-P26L78EVR6U
Description:
Faulting application name: MsiExec.exe, version: 5.0.9841.0, time stamp: 0x5413a874
Faulting module name: KERNELBASE.dll, version: 6.4.9841.0, time stamp: 0x5413a998
Exception code: 0xe06d7363
Fault offset: 0x000a3292
Faulting process id: 0x80c
Faulting application start time: 0x01cff3a8e034b435
Faulting application path: C:\Windows\system32\MsiExec.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 24285f5c-5f9c-11e4-808a-001c428261bb
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-10-29T18:48:16.000000000Z" />
    <EventRecordID>329</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WIN-P26L78EVR6U</Computer>
    <Security />
  </System>
  <EventData>
    <Data>MsiExec.exe</Data>
    <Data>5.0.9841.0</Data>
    <Data>5413a874</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>6.4.9841.0</Data>
    <Data>5413a998</Data>
    <Data>e06d7363</Data>
    <Data>000a3292</Data>
    <Data>80c</Data>
    <Data>01cff3a8e034b435</Data>
    <Data>C:\Windows\system32\MsiExec.exe</Data>
    <Data>C:\Windows\system32\KERNELBASE.dll</Data>
    <Data>24285f5c-5f9c-11e4-808a-001c428261bb</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
 
Looking at Parallels Tools DVD image under Windows, there's a a compressed file called kvm-guest-drivers-windows.zip which seem to contain source files for some drivers, which doesn't seem right.
 
Please Parallels Team, have a look at this, Parallels Tools still fail to install on Windows 10 TP 32 bit.
 
Windows 10 TP 32 bit Build: 9879, this is still happening.

Report ID: 53606578
 
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