Windows 10 crashing while updating Parallels Tools

Discussion in 'Installation and Configuration' started by ParallelsU860, Jan 10, 2022.

  1. ParallelsU860

    ParallelsU860 Bit Poster

    Messages:
    3
    I´m using the latest version of Parallels v16 with an Windows 10 Pro VM on macOS X 11.6 Big Sur.
    Since the last release update of Paralllels two weeks ago, my macOS Keyboard layout isnt´t correctly mapped in the Windows 10 VM. In addition to this drag´ndrop of files between Windows 10 and macOS X isn´t working anymore.
    So I tried to update the Parallels tools for many times, but every time after 67% the installation crashes the Windows 10 machine showing "System thread exception not handled" (s.a. Screenshot).
    I found and followed allready the tips from this link
    https://kb.parallels.com/8969
    but the symptoms are the same. Blue Screen - Crash of Windows 10.
    Any idea?
     

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