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Discussion in 'Windows Guest OS Discussion' started by Danil@Parallels, Apr 6, 2017.
Hello @AdrienneO, Thank you. Please get back to us for any further queries. Thanks, Meena.
Windows 10, at whatever update version I'm unsure (possibly already with the Creators Update), was running fine as guest under previous version of Parallels Desktop 13 for Mac, under macOS Sierra 10.12.6. But after updating to Parallels Desktop 13.0.1, Windows 10 never gets to the login screen, just showing a black window.
Hi @MurrayE , please try Actions > Reset and check if that helps.
I never got a chance to use Actions > Reset, which was greyed out as long as login was hanging. But I finally managed to suspend the Windows, quit Parallels Desktop for Mac, and after a Mac reboot, Windows started OK and installed the usual new version of the Parallels Tools accompanying the new version of Parallels Desktop itself.
Ohhh thanks a lot for help
You're welcome. Please get back to us for any further queries. Thanks!
I am having exactly the same issue. I have done multiple resets, but Windows still hangs on startup. Running MacOS 10.13.1, Parallels Pro 13.1.0 (43108) and Win 10 build 16291.0 (rs3 release).
Parallels Tools installed after I upgraded to Parallels 13.1.0, but as soon as the Win 10 machine reboots, then it just hangs at the Windows boot up screen. I have shutdown/reset Win 10 and also MacOS but still the same.
In the meantime, just to keep going, I have disabled Parallels Tools installation agent so that it does not reboot the machine.
Any help would be much appreciated.
Same thing happening to me MurrayE, I am on hold now with phone support.
buckZor - did phone support resolve the issue?
No, not yet, not impressed at all with Parallels support I must say. I'll keep hammering at them today, but it's painful.
Problem continues after I upgraded to latest Win 10 build 16299. Everything worked fine until I upgraded to Parallels Pro 13.1.0 (43108)
I have the same issue and would like to disable the Parallels Tools installation. How do you do that? also would this mean that the VM is no longer accessible or is it just the tools?
Problem is resolved after I installed latest Parallels upgrade 13.1.1
I'm running Parallels 13.1.1 on an iMac (27-inch Retina 5K) running Mac OS Sierra 10.12.6. I have a Windows 10 VM, and I've tried twice now to install the Fall Creators Update to Windows 10. Every time I do, I eventually get to a screen with the following error message:
Windows Setup could not configure Windows to run on this computer's hardware
Anyone know what this is? Why is it happening.