Windows 10 may not boot after installing Сreators Update

Discussion in 'Windows Guest OS Discussion' started by Danil@Parallels, Apr 6, 2017.

  1. Meenakshi@Parallels

    Meenakshi@Parallels Parallels Support

    Messages:
    55
    Hello @AdrienneO, Thank you. Please get back to us for any further queries. Thanks, Meena.
     
  2. MurrayE

    MurrayE Bit Poster

    Messages:
    8
    Windows 10, at whatever update version I'm unsure (possibly already with the Creators Update), was running fine as guest under previous version of Parallels Desktop 13 for Mac, under macOS Sierra 10.12.6. But after updating to Parallels Desktop 13.0.1, Windows 10 never gets to the login screen, just showing a black window.
    Help!!
     
    Last edited: Sep 16, 2017
  3. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    404
    Hi @MurrayE , please try Actions > Reset and check if that helps.
     
  4. MurrayE

    MurrayE Bit Poster

    Messages:
    8
    I never got a chance to use Actions > Reset, which was greyed out as long as login was hanging. But I finally managed to suspend the Windows, quit Parallels Desktop for Mac, and after a Mac reboot, Windows started OK and installed the usual new version of the Parallels Tools accompanying the new version of Parallels Desktop itself.
     

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