Windows 10 may not boot after installing Сreators Update

Discussion in 'Windows Guest OS Discussion' started by Danil@Parallels, Apr 6, 2017.

  1. Meenakshi@Parallels

    Meenakshi@Parallels Staff Member

    Messages:
    282
    Hello @AdrienneO, Thank you. Please get back to us for any further queries. Thanks, Meena.
     
  2. MurrayE

    MurrayE Bit Poster

    Messages:
    8
    Windows 10, at whatever update version I'm unsure (possibly already with the Creators Update), was running fine as guest under previous version of Parallels Desktop 13 for Mac, under macOS Sierra 10.12.6. But after updating to Parallels Desktop 13.0.1, Windows 10 never gets to the login screen, just showing a black window.
    Help!!
     
    Last edited: Sep 16, 2017
  3. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    593
    Hi @MurrayE , please try Actions > Reset and check if that helps.
     
  4. MurrayE

    MurrayE Bit Poster

    Messages:
    8
    I never got a chance to use Actions > Reset, which was greyed out as long as login was hanging. But I finally managed to suspend the Windows, quit Parallels Desktop for Mac, and after a Mac reboot, Windows started OK and installed the usual new version of the Parallels Tools accompanying the new version of Parallels Desktop itself.
     
  5. charlottem1

    charlottem1 Bit Poster

    Messages:
    2
    Ohhh thanks a lot for help
     
  6. Meenakshi@Parallels

    Meenakshi@Parallels Staff Member

    Messages:
    282
    You're welcome. Please get back to us for any further queries. Thanks!
     
  7. NielsK1

    NielsK1 Bit Poster

    Messages:
    9
    I am having exactly the same issue. I have done multiple resets, but Windows still hangs on startup. Running MacOS 10.13.1, Parallels Pro 13.1.0 (43108) and Win 10 build 16291.0 (rs3 release).

    Parallels Tools installed after I upgraded to Parallels 13.1.0, but as soon as the Win 10 machine reboots, then it just hangs at the Windows boot up screen. I have shutdown/reset Win 10 and also MacOS but still the same.

    In the meantime, just to keep going, I have disabled Parallels Tools installation agent so that it does not reboot the machine.

    Any help would be much appreciated.
     
    Last edited: Oct 9, 2017
    Vivendrad likes this.
  8. buckZor

    buckZor Bit Poster

    Messages:
    25
    Same thing happening to me MurrayE, I am on hold now with phone support.
     
  9. NielsK1

    NielsK1 Bit Poster

    Messages:
    9
    buckZor - did phone support resolve the issue?
     
  10. buckZor

    buckZor Bit Poster

    Messages:
    25
    No, not yet, not impressed at all with Parallels support I must say. I'll keep hammering at them today, but it's painful.
     
  11. NielsK1

    NielsK1 Bit Poster

    Messages:
    9
    Problem continues after I upgraded to latest Win 10 build 16299. Everything worked fine until I upgraded to Parallels Pro 13.1.0 (43108)
     
  12. NielsK1

    NielsK1 Bit Poster

    Messages:
    9
  13. Vivendrad

    Vivendrad Bit Poster

    Messages:
    1
    I have the same issue and would like to disable the Parallels Tools installation. How do you do that? also would this mean that the VM is no longer accessible or is it just the tools?
     
  14. NielsK1

    NielsK1 Bit Poster

    Messages:
    9
    Problem is resolved after I installed latest Parallels upgrade 13.1.1
     
  15. MichaelF18

    MichaelF18 Bit Poster

    Messages:
    1
    I'm running Parallels 13.1.1 on an iMac (27-inch Retina 5K) running Mac OS Sierra 10.12.6. I have a Windows 10 VM, and I've tried twice now to install the Fall Creators Update to Windows 10. Every time I do, I eventually get to a screen with the following error message:

    Windows Setup could not configure Windows to run on this computer's hardware

    Anyone know what this is? Why is it happening.
     

Share This Page