Windows 10 takes several minutes to load after problem with Explorer

J

jasimon9

Member
On Parallels 18.2.0 with Windows 10 VM.
Up until yesterday, the Windows VM seemed to load in a normal time of perhaps 30 seconds. Yesterday something odd happened when trying to start the VM, where Windows just gave a blank gray screen. I was able to solve the problem using Scenario 1 given at https://www.parallels.com/blogs/how-to-fix-the-black-screen-in-windows/. Essentially, invoke Task Manager to restart Explorer.
However, after recovering the ability to start Windows, I immediately observed that Windows now takes 4-5 minutes to start. Once it gets started, performance seems normal.
How to fix?
 
Hello,
For us to further investigate the technical issue, kindly provide us with the following information:
1. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thanks
 
The problem is no longer occurring. I suspect it may have had something to do with an external disk drive that went bad. So no further assistance requested at this time.
 
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