Windows 2000 Parallels Tools problem

R

rubenerd

Junior Member
Hi everyone! Trialling Parallels and am already preferring it to my VMware Fusion and VirtualBox installs. While it works great for FreeBSD and Windows XP, I'm having problems with Windows 2000.

I choose my Windows 2000 disc and leave everything as default during the Parallels Wizard, and everything installed just fine. However, when I attempt to install Parallels Tools in the VM, it fails around the 15% mark with the following error message:

"There was a problem updating Parallels Tools. Please restart Windows and try again. If this doesn't work, click here for more troubleshooting solutions" http://twitpic.com/7q7n6k

Attempting to figure out the problem, I:

- Turned off the VM and went to the "Configure" screen
- Clicked the "Hardware" tab and chose "Hard Disk 1"
- Clicked the "Edit..." button under "Expanding disk, 64.0 GB"

Doing that resulted in an error saying:

"Unable to resize the last volume. The file system on that volume might be corrupted or not supported. Please try to open the virtual machine and check the file system for errors." http://twitpic.com/7qn7zy

As I said, my Windows XP VM and FreeBSD VM boot and work perfectly. I've tried recreating the same default Windows 2000 VM three times, with identical results. Any ideas?
 
Okay, a quick update!

I managed to repair the problem with the virtual hard drive. I created a brand new, default VM, then went into the Configure window, deleted the previous "Hard Drive 1" and created a new one. Now that first error no longer appears.

Unfortunately, Parallels Tools still refuses to install, so apparently that wasn't the cause. Now just need to find out what is.
 
SUCCESS
The autorun Parallels Tools application doesn't work, that hasn't changed. If you disable autorun though, then:

- Open My Computer
- Right-click "Parallels Tools D:" and click "Open" instead of "Autorun"
- Double click "setup.exe"

Then a different Parallels Tools installer launches, and it installs successfully! Windows 2000 reboots with full colour, sound and networking support :D

CONCLUSIONS
It seems the Autorun attempts to install the wrong Parallels Tools in Windows 2000 clients. I've reproduced this problem on two different Macs. If the Parallels team can reproduce this bug too, hopefully they can fix it for a future release so others don't run into the same problem.

I just also wanted to thank the @ParallelsCares and @ParallelsMac Twitter maintainers for being so helpful as well :)
 
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