Windows 7 64 Unable to Install Windows Updates

Discussion in 'Windows Virtual Machine' started by StevenK1, Feb 12, 2015.

  1. StevenK1

    StevenK1 Bit poster

    Messages:
    3
    I am having a lot of trouble installing Windows Updates. I can see the updates that are pending and can select all important updates or just an individual update. No matter which approach I try, the Windows Updates window will eventually report a failure, yet the Start button will show that there is an update to install at shut-down. That does not resolve the failure to update.

    In all other respects, Parallels is going exactly what I need it to do with Windows 7 64-bit. I have no trouble using the apps I need (Word, Excel, IE and occasionally Outlook).

    Parallels Desktop 10 for Mac - v 10.1.4 (28883)
    MacBook Pro Retina (15-inch, mid-2014)
    Memory - 16Gb
    Storage - 25 Gb free of 63 Gb (Windows only - OS X has 149 Gb free)
    OS X Yosemite - v 10.10.2

    I have reclaimed disk space and cleaned up Parallels Desktop cache files.

    How do I troubleshoot this?
     
  2. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    476
    Hi StevenK,
    Please follow the instructions given at http://kb.parallels.com/122613 to troubleshoot this issue with Windows 7 Virtual Machine.
    Note : This article applies for Parallels Desktop 10.
     
  3. StevenK1

    StevenK1 Bit poster

    Messages:
    3
    Manoj - no joy. No change.

    I ran "Fix it for me" and it seemed to do what it was supposed to do. However, the situation with the upgrades has not changed. When I tried the manual method, I got stopped by the first comment ('net stop bits'). That returned the following error: "System error 5 has occurred. Access is denied."

    What's next?
     

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