Windows 7 64 Unable to Install Windows Updates

S

StevenK1

Bit poster
I am having a lot of trouble installing Windows Updates. I can see the updates that are pending and can select all important updates or just an individual update. No matter which approach I try, the Windows Updates window will eventually report a failure, yet the Start button will show that there is an update to install at shut-down. That does not resolve the failure to update.

In all other respects, Parallels is going exactly what I need it to do with Windows 7 64-bit. I have no trouble using the apps I need (Word, Excel, IE and occasionally Outlook).

Parallels Desktop 10 for Mac - v 10.1.4 (28883)
MacBook Pro Retina (15-inch, mid-2014)
Memory - 16Gb
Storage - 25 Gb free of 63 Gb (Windows only - OS X has 149 Gb free)
OS X Yosemite - v 10.10.2

I have reclaimed disk space and cleaned up Parallels Desktop cache files.

How do I troubleshoot this?
 
Manoj - no joy. No change.

I ran "Fix it for me" and it seemed to do what it was supposed to do. However, the situation with the upgrades has not changed. When I tried the manual method, I got stopped by the first comment ('net stop bits'). That returned the following error: "System error 5 has occurred. Access is denied."

What's next?
 
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