Windows cannot access \\Mac\home\desktop

Discussion in 'General Questions' started by BillH3, Mar 17, 2016.

  1. FELIXW2

    FELIXW2 Bit Poster

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    6
    Still no support? Windows 10 is starting death slow (5 minutes) and no support for Mac documents. poor poor poor !
     
  2. FELIXW2

    FELIXW2 Bit Poster

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    6
    I did again Update to PD V13 and startet with a complete new Windows 10.1 installation. Then Mac drives start to work out of the box. Afterwards hat to install all Windows programs. Took me in total 8 hours to fix it. Not happy with Parallels Update police at all. !!
     
  3. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
    Hi @FELIXW2 , please take a snapshot of your Windows virtual machine (Actions > Take snapshot) , isolate Windows and Mac http://kb.parallels.com/112942 ) and then please uninstall Parallels Tools & Install it once again. Once it is done, please un check isolate Windows and Mac option and check if that helps.
     
  4. FELIXW2

    FELIXW2 Bit Poster

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    6
    Thanks for the late offer to help. As I wrote already I had finally to do a complete new VM setup and pay next to the Parallels Update of around 70 $ also a full Windows 10 licence of 120 $ as my old Windows 7 Key was not upgradable anymore. Your upgrade policy cost me each time a fortune and lots of useless hours do do so. I am user since Version 6 and very, very disappointed. !!
     
  5. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hi @FELIXW2, macOS has made vast changes to the landscape of their file systems, security, & system integration. We have to work harder to bring full support to our product for our users! We hope you understand our desire to compensate our brilliant engineers for their hard work.
     
  6. FELIXW2

    FELIXW2 Bit Poster

    Messages:
    6
    @PailChris
    Yes I understand that and I payed therefore the $ for the Parallels Update V12 to V13. So I expect a smooth and out of the box working after the update. This what I am paying for. And not for hours to reinstall from the scratch Windows and all Programs and pay in addition for a full windows 10 licensed as also Windows does not accept my former windows 7 licence.
    I understand that your company is not responsible for Apple and Windows update police. But if your aim is to bridge this worlds with parallels, it is your task to fulfil it properly, especially if you are asking money for the update. May I propose that you develop an easy tool to modify broken drive mapping after the update.?
     
  7. FELIXW2

    FELIXW2 Bit Poster

    Messages:
    6
    And just for all others who are stocked with this problem: As you are installing Windows as part of the Parallels environment you get the lastest build Windows 10.1 and your old product key is not valid anymore. So in Germany the Parallels Update is 50 € and Windows 10 Home 145 €. In total you have to spend 195 € equal 230 US $ to have a running system. I did in addition a try with a second hand OEM licence purchase for 40 € who did not work as I would have to install a complete new Windows 10.0 WM again just to try the OEM Key. So over all I spent 277 US $. Would have been a nice Christmas gift for the family instead of hours sitting in-front of the PC fixing problems I would not have.
     
  8. DonaldS3

    DonaldS3

    Messages:
    1
    Tried all this and still does not work. I am very disappointed since upgrading to Ver 13. Everything worked fine until then.
     
  9. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,361
  10. AnthonyH5

    AnthonyH5 Bit Poster

    Messages:
    5
    Sent similar problem using report ID three days ago and haven`t heard back from the costumer support since. I think the frustration from some users in this matter is that we can`t find Windows Parallels in the Control Panel as suggested, let alone uninstalling it.
     

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  11. alexg

    alexg Parallels Developers

    Messages:
    543
    Guys, it seems the problem in Shared Profile feature. To fix the issue please try to do the following:

    1. Shutdown Windows
    2. Go to VM configuration Options -> Sharing and disable "Share Mac user folder with Windows"
    3. Close VM configuration
    4. Start Windows
    5. After successful boot you need to enable "Share Mac user folder with Windows" option via menu Devices -> Sharing. Windows will prompt you to Log out.
    6. Logout and login back

    (see pics)
     

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  12. AnthonyH5

    AnthonyH5 Bit Poster

    Messages:
    5
    I did Step 1-4 but don`t understand what did you mean by `successful boot`? Is it meant that after disabling "Share Mac user folder with Windows" one can access \\Mac\home\desktop?
    Even though it may work out, I couldn`t enable "Share Mac user folder with Windows" by using Devices->Sharing because the option didn`t appear (see pics)
     

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  13. alexg

    alexg Parallels Developers

    Messages:
    543
    AnthonyH5, that is strange. Could you check General tab and confirm you have Windows 10 type OS? See pic.
     

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  14. AnthonyH5

    AnthonyH5 Bit Poster

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    Yes it is
     

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  15. alexg

    alexg Parallels Developers

    Messages:
    543
    Ok, just use VM configuration Options -> Sharing and enable "Share Mac user folders with Windows"
     
  16. AnthonyH5

    AnthonyH5 Bit Poster

    Messages:
    5
    Still not working, however, I noticed that the DVD image file is gone, for some unexplained reason. Possibly this is why the Parallels cannot access Mac file. Do you have any idea to fix this?
     

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  17. alexg

    alexg Parallels Developers

    Messages:
    543
    Seems something is wrong with Parallels Tools inside Windows. That is why you do not see Sharing menu in Devices menu. You need reinstall tools using Actions menu then Reinstall/Install Parallels Tools.
     
    AnthonyH5 likes this.
  18. AnthonyH5

    AnthonyH5 Bit Poster

    Messages:
    5
    Thank you very much, now it works
     
  19. RasmusT

    RasmusT Bit Poster

    Messages:
    3
    I have same issue. Tried all the solutions above.
    I also can't see the Sharing form windows side so tried to enable again from VM configuration without luck. Have tried to reinstall toolbox several times as well.
     
  20. vasilyz

    vasilyz Parallels Developers

    Messages:
    84
    Have you tried reinstall them this way?
     

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