"Windows can't find a computer or device named "Mac"

Discussion in 'Installation and Configuration' started by LarryF2, Aug 22, 2017.

  1. LarryF2

    LarryF2 Bit Poster

    Messages:
    3
    I upgraded from Parallels 12 to 13 today.
    Upon opening Windows I received an error message:
    "Windows cannot access //Mac/Home/Desktop"
    The Windows Network Diagnostics then indicated:
    "Windows can't find a computer or device named "Mac"

    I'm at a loss as to how to proceed since I am unable to access any of my Windows applications.

    Assistance would be greatly appreciated.

    Thank you
     
  2. Jonzax

    Jonzax Bit Poster

    Messages:
    1
    I'm having exactly the same problem.
    Upgraded to Parallels 13 on late-2015 iMac running macOS Sierra 10.12.6 with a Windows 10 VM.
    The upgrade has essentially disabled my Windows installation.
    Parallels Toolbox Version 2.0.0 (1192) suggests that it is the latest version.
    2017-08-24_08-57-35.jpg
     
    Last edited: Aug 23, 2017
  3. DirkC2

    DirkC2 Bit Poster

    Messages:
    5
    I cannot restore my internet connection. Tried almost everything.
     
  4. DirkC2

    DirkC2 Bit Poster

    Messages:
    5
    Same problem here. Reinstalled WIN10, network connection problems solved.
    Now new problem "Windows cannot access //Mac/Home/Desktop"
     
  5. BernieU

    BernieU Bit Poster

    Messages:
    2
    Same problem for me. I upgraded from Parallels 12 to 13 on an early-2015 Macbook Pro with 10.12.6 SIerra and Windows 10 VM. Worked fine on 12, no I
    a)"Windows cannot access //Mac/Home/Desktop" and tried all the KB fixes and nothing works.
    b) can't get Coherence to work. All my Mac Icon's do no longer function.
    c) Windows MS-Office 365 latest version does not work - can't find files.
    Dead in the water. Any ideas?
     
  6. LarryF2

    LarryF2 Bit Poster

    Messages:
    3
    I contacted Support last evening and they referred me to article # 115026.
    I tried Method 1 of the resolution recommendations but I could not access the "control panel" of the virtual machine. That option is consistently grayed out.
    Unfortunately, Method 2 involves the Terminal which is beyond my level of comfort and confidence.
    I too am "dead in the water."

    Further ideas would be welcome.
     
  7. LarryF2

    LarryF2 Bit Poster

    Messages:
    3
    I personally spoke with an individual at Technical Support who remotely took control of my computer and resolved the problem. I am very grateful for the assistance provided by Technical Support.
    I hope that the other Forum users obtain a prompt resolution of this issue.
     
  8. Purplish

    Purplish Kilo Poster

    Messages:
    539
    I think this message indicates that Parallels Tools is not installed. (If you have installed PT, be sure to restart windows).
    If you need to install Parallels Tools, you can do this from the Actions Menu.
     
  9. BernieU

    BernieU Bit Poster

    Messages:
    2
    Thanks Larry, I also called tech support and the person remotely took control and resolved the problem. Issue was with the Parallel's Tools not installing properly. They needed to remove it from Windows registry manually as well as turn off my Firewall/Virus software and do a few things to allow it to install cleanly again. All fixed and working well now just as before. And it does appear to load files faster. Thank you to the tech support for quick response and resolution.
     
  10. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    Yes, you are right. This issue only occurs most of the time if Parallels Tools are not installed correctly. We are glad that now the issue is resolved. Please reach us anytime for support.
     
  11. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    Glad to see your active participation. Yes, installing Parallels Tools will resolve the issue.
     
  12. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    Glad that the issue is resolved now. Feel free to reach us anytime for support.
     
  13. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    All the issues you are facing because Parallels Tools needs to be installed in Windows for Shared Profile and file sharing to work. Installing Parallels Tools will resolve these issues or you can refer this article too.
     
  14. DirkC2

    DirkC2 Bit Poster

    Messages:
    5
    Thanks
    Removing and reinstalling Parallel Tools in de VM worked and solved all problems.
     
  15. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    1,993
    We are glad that the issue is resolved. Feel free to reach us anytime for support.
     

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