Windows can't find "Mac"

Discussion in 'General Questions' started by DanielL47, Mar 18, 2023 at 12:43 PM.

  1. DanielL47

    DanielL47

    Messages:
    3
    Greetings,
    I have a 2022 Mac Studio with an M1 Max chip and macOs Ventura 13.2.1.
    I've installed Parallels Desktop 18 for Mac, Pro Edition (Version 18.2.0)
    I get an error first starting Windows 11, launching File explorer, and other actions, saying it can't access "\\Mac\Home\Desktop" (documents, downloads also show this error). Hitting the Diagnose problem, I see this attached message.
    I've reinstalled Parallels Tools as suggested in other (older) posts.
    Any suggestions?
     

    Attached Files:

  2. Trishna Oobeyram

    Trishna Oobeyram Parallels Support

    Messages:
    14
    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     

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