Windows can't find "Mac"

Discussion in 'General Questions' started by DanielL47, Mar 18, 2023.

  1. DanielL47


    I have a 2022 Mac Studio with an M1 Max chip and macOs Ventura 13.2.1.
    I've installed Parallels Desktop 18 for Mac, Pro Edition (Version 18.2.0)
    I get an error first starting Windows 11, launching File explorer, and other actions, saying it can't access "\\Mac\Home\Desktop" (documents, downloads also show this error). Hitting the Diagnose problem, I see this attached message.
    I've reinstalled Parallels Tools as suggested in other (older) posts.
    Any suggestions?

    Attached Files:

  2. Trishna Oobeyram

    Trishna Oobeyram Parallels Support

    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
  3. PeterG30

    PeterG30 Kilo Poster

    If you are using a Windows computer and you're unable to find a device named "Mac" on your network, it could be due to several reasons. Here are a few troubleshooting steps you can try:

    Ensure both devices are connected to the same network: Make sure that your Windows computer and the Mac device are connected to the same local network. Check the network settings on both devices to verify their connection.

    Verify network discovery settings on Windows: By default, network discovery is enabled on Windows, allowing your computer to find and connect to other devices on the network. However, it's worth checking if the network discovery settings are enabled. Here's how:
    Press Windows Key + I to open the Windows Settings.
    Go to "Network & Internet" and select "Network and Sharing Center."
    Click on "Change advanced sharing settings" on the left pane.
    Ensure that "Turn on network discovery" is selected under the "Network discovery" section.
    Click "Save changes" if you made any modifications.

    Check firewall and antivirus settings: Firewalls and antivirus software can sometimes block network communication between devices. Temporarily disable any firewall or antivirus software on your Windows computer and try to find the Mac device again. If you can locate it after disabling the security software, you may need to configure the firewall or antivirus settings to allow network access.


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