Windows flickers in 'Single Window' mode

Discussion in 'Windows Guest OS Discussion' started by DFoxgrov, Dec 19, 2007.

  1. DFoxgrov

    DFoxgrov

    Messages:
    7
    I have recently seen two instances of Windows flickering badly in Parallels for Mac 3.0. In both cases, the computers have been iMacs (one from 2006 with a Core Duo chip, the other from 2007, with a Core 2 Duo chip).

    Here is the way another user has described the issue - see post at:
    <http://forums.parallels.com/showthread.php?p=91483#post91483>

    **********************
    I've installed Windows XP Pro inside Parallels, and inside the Virtual Machine I'm getting pretty bad display quality. For example when I mouse over a window in XP, often it flickers on and off. Or when I close a window, often it flickers back and forth in and out for a number of minutes before disappearing entirely.

    I've played with a couple of settings in Parallels. For example setting up specific custom resolutions, and matching those inside XP. I've also increased the amount of video memory assigned by Parallels to the virtual machine. The issue has been persistent and invariant under these changes.

    ***********************

    I tried cloning the Core 2 Duo iMac to a MacBook Pro, and the problem does NOT happen on the portable.

    I have replaced the RAM in the Core 2 Duo iMac and the problem continues with the new RAM.

    I have followed the procedures for increasing the virtual RAM in Windows. It didn't help.

    This is happening with Parallels Desktop 3.0 for Mac, build 5582.

    The problem seems to go away if the systems are switched to Coherence.

    Thanks for any help.
     
  2. RCanine

    RCanine

    Messages:
    1
    I'm having this same issue on a 2.33 Mac Book Core 2 Duo. It isn't a flicker so much as a the UI shifting between the previous and current state.
     
  3. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello,

    Did you try reinstalling Parallels Tools?
    Could you please let me know what screen refresh rate is set in your VM?
    Check this in Control Panel - Display - Settings - Advanced - Monitor - Monitor settings.

    Best regards,
    Xenos
     
  4. DFoxgrov

    DFoxgrov

    Messages:
    7
    Thanks for your suggestion.

    I reinstalled Parallels Tools. The problem remains.

    The problem has also cropped up on another of our computers, an iMac Core 2 Duo running 10.4.11.

    The refresh rate in the VM is set to 60 Hz. (That is the only choice in the pull-down menu.)

    Thanks!
     
  5. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello DFoxgrov,

    Could you please let me see the screenshot of Windows flickering?

    I would also like to have a screenshot of the processes running in Windows when the issue comes up. Open Task Manager (right click menu bar at the bottom of the window), choose Processes tab and make a screenshot.

    Send them attached to your next post.
    Thank you in advance.

    Best regards,
    Xenos
     
  6. DFoxgrov

    DFoxgrov

    Messages:
    7
    Please note that these "Images" are actually
    flickering on and off the screen very quickly.
    It is difficult to capture the flavor of the problem
    with static screenshots.

    Here is a screenshot of the processes running.
    (Please note that this list changes on the different c
    omputers that we have that are experiencing this problem.)

    [​IMG]

    Here are two screenshots of the problem:

    [​IMG]

    [​IMG]


    Thanks!
     
    Last edited: Dec 28, 2007
  7. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello DFoxgrov,

    Thank you very much for the screenshots!

    Please try increasing your VM video memory size in Configuration Editor - Memory.

    If this does not help, hide Parallels Desktop by clicking Hide in Parallels Desktop menu. Then restore Parallels Desktop by clicking the icon in the Mac OS bar.

    Best regards,
    Xenos
     
  8. DFoxgrov

    DFoxgrov

    Messages:
    7
    Hello, thanks for the suggestions.

    I increased the VM video memory size to 48 MB. The problem showed itself again after a few minutes. In the VM, I was running Firefox and MS Word.

    Then I hid Parallels Desktop and then restored it. The problem remained.

    Thanks again!
     
  9. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello DFoxgrov,

    Could you provide me with some additional information?

    Please open Control Panel -> System -> Hardware -> Device Manager. In Device Manager box click on Monitors and Display Adapters to see the drivers. Open Parallels Video Driver and choose Driver tab.

    I would like to see the screenshots of Device Manager box and Driver tab of Parallels Video Driver.

    Thank you!

    Best regards,
    Xenos
     
  10. DFoxgrov

    DFoxgrov

    Messages:
    7
    Hi,

    Thanks for your reply. Here are the screenshots:


    [​IMG]


    [​IMG]


    [​IMG]

    Much appreciated!
     
  11. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello DFoxgrov,

    Do you use ZENworks Remote Session Request Utility for User on Managed Device?
    If so, we will test this utility to check if it is causing the issue.

    Best regards,
    Xenos
     
  12. moradai

    moradai

    Messages:
    3
    Hi Xenos,

    Just wanted to let you know that I am having the same issue on a MacBook Pro 2.16GHz and have done all the trouble shooting steps you requested but do not have Novell ZENworks installed so I don't think it is related.

    Regards,

    Moradai
     
  13. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello Moradai,

    Could you please send me the screenshots of Device Manager box and Driver tab of Parallels Video Driver as well?

    Best regards,
    Xenos
     
  14. moradai

    moradai

    Messages:
    3
    Screenshots you requested.

    Hi Xenos,

    Here you go. They look the same to me.

    Thanks,

    Moradai
     

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  15. blackcrayon

    blackcrayon

    Messages:
    9
    Seeing the same issue on 2 MacBook Pros now (older, Core Duo models)... On the first machine I'm not sure when it happened but i had problems from the start with no mouse control and getting Parallels Tools to update.

    On the second machine, it seemed fine after installing Parallels tools and rebooting, but then it started happening again on a reboot after installing Symantec Anti-virus (though i doubt it's related). I'm using build 5582, going to try downgrading to an older version and see if it's worked around.
     
  16. Xenos

    Xenos Parallels Team

    Messages:
    1,596
    Hello,

    Moradai and Blackcrayon, do you have DirectX Shaders (experimental) enabled on Video tab in Configuration Editor? If so, please disable them.

    Best regards,
    Xenos
     
  17. wickhamandrew

    wickhamandrew

    Messages:
    4
    Has there been any resolution to this? We are experiencing the same problems. This started happening after I upgraded the machine to 3.0 build 5582. Here is what I have tried...

    - Rebooted (of course!)
    - Uninstalled Parallels
    - OSX updates (running all the latest and greatest)
    - Reinstalled Parallels
    - Different user account (both Windows and OSX)
    - Recreated configuration file
    - Upped video memory
    - Windows updates
    - Reinstalled Parallels tools
    - Changed resolution
    - Disk Utility repaired permissions
    - Disk Utility verified disk
    - Checked Windows processes
    - Checked OSX processes

    Now here's something I find weird. When you are booting up Windows and is at the black screen with the Windows logo, it DOES NOT flicker, or at least noticeably.

    Here is my hardware information:

    Model Name: iMac
    Model Identifier: iMac5,1
    Processor Name: Intel Core 2 Duo
    Processor Speed: 2GHz
    Number of Processors: 1
    Total Number of Cores: 2
    L2 Cache (per processor): 4MB
    Memory: 2GB
    Bus Speed: 667MHz
    Boot ROM Version: IM51.0090.B09
    SMC Version: 1.8f2

    Graphics/Display

    ATI Radeon X1600
    Chipset Model: ATY,RadeonX1600
    Type: Display
    Bus: PCIe
    PCIeLane Width: x16
    VRAM (Total): 128MB
    Vendor: ATI (0x1002)
    Device ID: 0x71c5
    Revision ID: 0x0000
    ROM Revision: 113-xxxxxx-139
    EFI Driver Version: 01.00.139
     
  18. I'm also seeing severe guest OS flicker

    Running 3.0.5548 on a recently upgraded VM. Host is 10.4.11 on MBP C2D. Re-installed parallels tools and otherwise followed advice above. Still getting massive flicker, guest os is unusable.

    Trying other settings like turning off hardware accelleration and write combining in advanced panel of display settings.
     
  19. wickhamandrew

    wickhamandrew

    Messages:
    4
    I just upgraded to 3.0.5584 (LATEST STABLE VERSION) and it fixed the issue.

    I would recommend that to everyone!
     
  20. Good to know, but please note that I'm on that release -3.0.5548- and I'm still having problems.
     

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