Windows stopped automatically

Discussion in 'Windows Virtual Machine' started by NSB, May 31, 2023.

  1. NSB

    NSB Bit poster

    Messages:
    4
    Hello,
    i'm using macbook pro 2018
    Windows version : 10
    Parallel desktop version : 16

    Since few weeks, anytime i start windows, it stopped and closes automatically all screen (windows & other application).
    I restart windows and the same problem happen again.
    impossible to finish any task i start.
    Need help please
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    552
    Hello,
    For us to further investigate the issue, kindly provide us with the following information:
    1. Reproduce the issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link).
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  3. NSB

    NSB Bit poster

    Messages:
    4
    427091860
     
  4. NSB

    NSB Bit poster

    Messages:
    4
    windows screen shut down exactly how it does when we exit windows
     
  5. NSB

    NSB Bit poster

    Messages:
    4
    Hello !!!
     

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