Windows update 1903 black screen

Discussion in 'Windows Guest OS Discussion' started by StuckInBlack, Oct 9, 2019.

  1. StuckInBlack

    StuckInBlack Bit Poster

    I'm having troubles updating Windows 10 with the Windows feature update 1903. I suspect Parallels (Version 15.0.0 (46967)) could be the culprit.
    It seems to get stuck around 50%. Then the computer gets very slow and a popup is shown "Display driver failed to start". Then after some time the screen becomes black and Windows unresponsive. I have tried to leave it in this state for several hours without anything happening.
    I have tried the following:
    • Restartet computer and tried to update again (several times).
    • Removed Windows Update cache files.
    • Ran Windows Update Troubleshooter (which didn't find anything).
    • Reinstalled Parallels Tools.
    • Tried to reinstall the display driver with the Parallels driver.
    Does anyone else have this problem?
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Hi, could you collect a tech report right after the issue reproduced and pot the reports id here?

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