Windows update 1903 black screen

Discussion in 'Windows Guest OS Discussion' started by StuckInBlack, Oct 9, 2019.

  1. StuckInBlack

    StuckInBlack Bit Poster

    Messages:
    1
    Hi,
    I'm having troubles updating Windows 10 with the Windows feature update 1903. I suspect Parallels (Version 15.0.0 (46967)) could be the culprit.
    It seems to get stuck around 50%. Then the computer gets very slow and a popup is shown "Display driver failed to start". Then after some time the screen becomes black and Windows unresponsive. I have tried to leave it in this state for several hours without anything happening.
    I have tried the following:
    • Restartet computer and tried to update again (several times).
    • Removed Windows Update cache files.
    • Ran Windows Update Troubleshooter (which didn't find anything).
    • Reinstalled Parallels Tools.
    • Tried to reinstall the display driver with the Parallels driver.
    Does anyone else have this problem?
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,893
    Hi, could you collect a tech report right after the issue reproduced and pot the reports id here?
     

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