With vers 5582, tools installation is running and running with no end

Discussion in 'General Questions' started by Robertito, Dec 17, 2007.

  1. Robertito

    Robertito Junior Member

    Messages:
    12
    I am in Tiger and with version 5582, tools installation is running and running with no end. When I start Parallels, the tools installation start but never end.

    Can I do something ??
     
    Robertito, Dec 17, 2007
    #1
  2. Stacey M

    Stacey M Parallels Team

    Messages:
    908
    Hello,

    please try to do the following:
    1. Open your Virtual Machine folder in Mac OS (Macintosh HD -> Documents -> Parallels -> <VM Name> by default) and delete the "Shared Windows Applications" folder.
    2. Try to install Parallels Tools. If the problem persists, proceed to the steps below.
    3. In Windows guest OS , open Start menu, click "Run" and type "cmd" (without quotation marks). Hit OK.
    4. In the command prompt, type the following command:
    del /q /f "%ProgramFiles%\InstallShield Installation Information\{B730E908-1FD5-4170-A0FE-B6AB874344F0}\setup.ilg"
    5. Hit Enter. Close the command promt.
    6. Restart Windows guest OS . Try to install Parallels Tools again

    Best regards,
    Stacey
     
    Stacey M, Dec 18, 2007
    #2

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