Worst customer service from 2x support

Discussion in 'Parallels Remote Application Server' started by IPM1, Nov 20, 2014.

  1. IPM1

    IPM1 Bit poster

    Messages:
    2
    We formally want to complain about 2x support.
    Byron Watters and tickets:
    CKK-365-95339
    MFV-300-48311

    We upgraded to version 12-0_2154 AppServer and 12-0_2146 WebPortal and HTML5 is not working on IE11. Working on Chrome and Firefox.

    It takes him very long to respond…for that reason we created a second ticket and he grabbed that as well…really wish someone else was assigned to that ticket.

    His exact response to us was: “it works for me so it should work for you and there is nothing I can do to fix it”. He said “there is nothing I can do to make it work” (without even trying), he would not bother looking at the servers, logs, nothing.
    Simply because “it works for him”.
     

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