We purchased the upgrade on Dec 1 based on an email sent to us from Parallels, when you offered a special price and 7 extra software items included.
Also, we had been regularly directed to 'upgrade' our software when we open our Desktop 8 software because a pop up box opens. There was no mention anywhere of the fact that the upgrade would not work for us, even though the pop up clearly opened because it recognized that we had Desktop 8, which is not current. I reviewed ALL the information on the page before you make a selection and there is no mention anywhere that the upgrade would not work for us. (I will be glad to send you a pdf of the screens that customers see leading up to the purchase.) The note doesn't appear until you are at the purchase screen, which is a little late. By that point, you think you have already made the right selection.
Yesterday, I had time to do the upgrade and saw that the upgrade I purchased will not work. There is no way to contact anyone to speak about this, which is very frustrating. It is also frustrating that we cannot upgrade the software we have and now will have to buy a new license. Why not tell people in an email about this ahead of time?
Last edited: Dec 21, 2015