wrong license

Discussion in 'Installation and Configuration' started by georges2, Sep 24, 2015.

  1. georges2

    georges2 Bit Poster

    Messages:
    3
    I purchased an upgrade to Parallels 11, but I am running version 8.
    That only gave me a trial version, but the money was collected.
    I am willing to pay for the full version 11, but I want credit for the 49.99 that I already paid.
    There is NO WAY to contact Parallel Desktop people !
    How does one go about this ?
     
  2. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello @georges2 Please check your private message and reply us.
     
  3. georges2

    georges2 Bit Poster

    Messages:
    3
    OK. DONE.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Do you still have this issue?
     
  5. georges2

    georges2 Bit Poster

    Messages:
    3
    No. Customer service coontacted me and we solved the problem via email.
     
  6. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Ok, glad to know.
     
  7. davidje.normangmail.com

    davidje.normangmail.com Bit Poster

    Messages:
    1
    I think I'm having the same trouble (cleverbridge reference number 80541158):
    • Running version 8 (on OS X 10.9.5)
    • Purchased upgrade to version 11 (£34.99)
    • When attempting to install, activation key for upgrade accepted (get a green tick)
    • Then: after inputing activation key from previous version I'm given the choice to "Buy" (what, again??) or "Try Free for 14 days" (no, I've already paid, ta)
    • Parallels happy to collect money but not provide product. What gives?
    As georges2 says above, how does one go about this?
     
  8. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hi, we would like to inform you that customers who are using Parallels Desktop 2/3/4/5/6/7/8 for Mac are not eligible for upgrade pricing for Parallels Desktop 11 for Mac.

    The best way to resolve this issue is fully refund you for the purchase of the Parallels Desktop 11 and after that you will be able to buy the full license key.
    Please confirm the refund and let us know if you have any additional questions.
     
  9. MarkC10

    MarkC10 Bit Poster

    Messages:
    1
    Same thing here -- thought I had Parallels 9 when buying the 11 upgrade. Cleverbridge reference # 82946526
     
  10. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    Hi, please check and reply to your personal message from us to assist you further.
     
  11. matthewb7

    matthewb7 Bit Poster

    Messages:
    1
    I did the same thing. Cleaver bridge ref #
    83715521
    I hope I can still take advantage of the sale.
     
  12. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    367
    Hi, please check your private messages.
     
  13. YogeshP1

    YogeshP1 Bit Poster

    Messages:
    2
    We purchased the upgrade on Dec 1 based on an email sent to us from Parallels, when you offered a special price and 7 extra software items included.

    Also, we had been regularly directed to 'upgrade' our software when we open our Desktop 8 software because a pop up box opens. There was no mention anywhere of the fact that the upgrade would not work for us, even though the pop up clearly opened because it recognized that we had Desktop 8, which is not current. I reviewed ALL the information on the page before you make a selection and there is no mention anywhere that the upgrade would not work for us. (I will be glad to send you a pdf of the screens that customers see leading up to the purchase.) The note doesn't appear until you are at the purchase screen, which is a little late. By that point, you think you have already made the right selection.

    Yesterday, I had time to do the upgrade and saw that the upgrade I purchased will not work. There is no way to contact anyone to speak about this, which is very frustrating. It is also frustrating that we cannot upgrade the software we have and now will have to buy a new license. Why not tell people in an email about this ahead of time?
     
    Last edited: Dec 21, 2015
  14. PaulChris@Parallels

    PaulChris@Parallels Product Expert Parallels Support

    Messages:
    3,141
    Hello Yogesh, Please check your private message and reply us, so that we will check it for you. Thanks!
     
  15. YogeshP1

    YogeshP1 Bit Poster

    Messages:
    2
    No response privately, so I will come back to the public forum.
    That ($80) is a lot to pay for this software now. I want to receive a response from someone in the US about this. I received no notice that I was going to lose the ability to upgrade. All of the information in the pop up boxes that have appeared told me to upgrade. I needed to take care of this yesterday and was left with a mess. I want to show someone how poorly the lead up information to the purchase is presented.
     
  16. Dhruba@Parallels

    Dhruba@Parallels Kilo Poster

    Messages:
    779
    Hi Yogesh, Parallels Desktop 11 for Mac can be upgraded from version 9 and 10 only. Please check the private message.
     
  17. mohadesehm

    mohadesehm Bit Poster

    Messages:
    1
    I have purchased the upgrade 11, to my previous version but only discovered afterwards that it does not allow me to install it because I was running version 7. Can I have the refund before I re-buy the full license? (Ref. No.89481538). Your help is much appreciated.
     
  18. Dhruba@Parallels

    Dhruba@Parallels Kilo Poster

    Messages:
    779
    Hi, please check your private message.
     
  19. Muhammada3

    Muhammada3 Bit Poster

    Messages:
    13
    my suggestion you purchase of the parallels desktop 11.
     
  20. TrentA1

    TrentA1 Bit Poster

    Messages:
    1
    I am in a similar situation. I mistakenly purchased an upgrade version. Can I upgrade to a full version?
     

Share This Page