Wrong Support Code

Discussion in 'Installation and Configuration of Parallels Desktop' started by MatthewH3, Oct 11, 2016.

  1. MatthewH3

    MatthewH3 Bit poster

    Messages:
    1
    Hello,

    I am getting an error of "Wrong Support Code" while trying to create a support ticket. I have no idea why it's not working because I just went to my account and copied exactly what I saw there. Any ideas? I need to contact support asap but I've been trying to figure this out for hours. I wish the process was easier to contact support for a product I paid for.
     
  2. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hello @MatthewH3
    The email support has expired on August 25, 2016 for Parallels Desktop 10 for Mac and that's the reason you're unable to create a ticket. Please check for more information.
     
  3. bebe

    bebe Bit poster

    Messages:
    2
    hi, im trying to open a support ticket and have the same problem of wrong support code although its the code from my account (36595-52507). this is just the begining cause my big problem is apdating parallels tools that can not be completed for a long time after trying to do every thing i can do according to your suport articles, including reinstaling and other actions.
    i need help.
    the problem is a continuing one for couple of months already, tried to solve it by my self and nothing i did helped. and now, i'm blocked of opening a support ticket?!. unbelivble.
    thank you in advance for your help.
     

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    Last edited: Nov 7, 2016
  4. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Hello @bebe ,
    The email support for Parallels Desktop 10 is stopped on August 25, 2016 and that's the reason you're unable to open a support ticket. Did you try this solution? If the installation fails again, let us know at where it fails(percentage). If possible, please share few screenshots to us.
     
  5. bebe

    bebe Bit poster

    Messages:
    2
    thanks. i will try it later. the update stops at 24% all the time.
     
  6. Dinesh@Parallels

    Dinesh@Parallels Guest

    Messages:
    333
    Y
    You can also try this solution if the above solution doesn't work. Note: Remove antivirus software before installing Parallels Tools as it might conflict.
     

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