Wrong version downloaded

[FrankN1]

Hi, I currently have PD version 7 on my mac, and by mistake I purchased the upgrade version which requieres PD 9 or above. How do I request a refund? There are no customer care emails on the website.

Thank you,

 

[PaulChristopher@Parallels]

Hi FrankN1, Could you send your email address and the reference number for the order in private message, so that we could help! You can also check out this article to get Parallels Support: http://kb.parallels.com/6571 Thanks!

 

[FrankN1]

Hi FrankN1, Could you send your email address and the reference number for the order in private message, so that we could help! You can also check out this article to get Parallels Support: http://kb.parallels.com/6571 Thanks!

Thank you Paul, how do I send you a private message with my order details and email?

 

[PaulChristopher@Parallels]

Thank you Paul, how do I send you a private message with my order details and email?

I have just sent a private message to you. Please check your forum inbox and reply to that email. Thanks!