Wrong version downloaded

Discussion in 'General Questions' started by FrankN1, Mar 9, 2016.

  1. FrankN1

    FrankN1 Bit poster

    Messages:
    2
    Hi, I currently have PD version 7 on my mac, and by mistake I purchased the upgrade version which requieres PD 9 or above. How do I request a refund? There are no customer care emails on the website.

    Thank you,
     
    FrankN1, Mar 9, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi FrankN1, Could you send your email address and the reference number for the order in private message, so that we could help! You can also check out this article to get Parallels Support: http://kb.parallels.com/6571 Thanks!
     
    PaulChristopher@Parallels, Mar 11, 2016
    #2
  3. FrankN1

    FrankN1 Bit poster

    Messages:
    2
    Thank you Paul, how do I send you a private message with my order details and email?
     
    FrankN1, Mar 12, 2016
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    I have just sent a private message to you. Please check your forum inbox and reply to that email. Thanks!
     
    PaulChristopher@Parallels, Mar 12, 2016
    #4

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